Olivia Gallo
Dana-Farber Cancer Institute
Boston,MA
12
years of professional experience
Work History
Philanthropy Associate
1 Year 4 Months- Take ownership of priority initiatives and independently driving projects from planning through execution.
- Supported player gifting for the Jimmy Fund Invitational by managing recommendations within budget and coordinating approvals, while executing player communications and organizing all player information to meet key deadlines.
- Owned Scooper Bowl group sales efforts, generating $24K through direct outreach, contributing 69% of the $35K fundraising goal, with 68% of sales generated from new business.
- Manage multiple projects and competing priorities while maintaining high-quality outcomes and attention to detail.
- Collaborate with team members and leadership to drive initiatives forward and align on priorities and goals.
- Proactively identify opportunities and develop solutions to improve processes and support team objectives.
- Prepare presentations, reports, and communications for leadership and key stakeholders.
- Support the onboarding of new staff members through training while providing ongoing guidance and support as needed.
Enterprise Account Manager, Customer Success
1 Year 2 Months- Managed $1.2M in ARR across CPG accounts, achieving 92% retention and $180K in upsells through strategic account management and executive engagement.
- Built and nurtured client relationships by understanding business needs, aligning goals, and developing strategies to drive adoption, retention, and growth.
- Led client onboarding and training, expanding product adoption by identifying new teams and demonstrating how to leverage data for their specific business needs.
- Collaborated with internal teams, leadership, and external partners to address client needs and execute initiatives that strengthened client success.
Associate Account Manager, Customer Success
1 Year 2 Months- Served as the primary contact for 20+ client accounts, managing 15+ weekly client meetings while communicating with senior leaders and coordinating internal teams to resolve needs and drive next steps.
- Identified new use cases and opportunities while developing the ability to communicate effectively with senior stakeholders and drive product adoption.
Sales Development Representative
6 Months- Drove new business through cold outreach, prospecting, and discovery calls to generate qualified opportunities.
- Identified prospect needs and guide prospects through the evaluation process, addressing questions and anticipating needs and objections.
- Collaborated with AEs, leadership, and key partners to develop strategic attack plans for priority opportunities.
Hostess
6 Years 11 Months- Delivered exceptional customer service while creating a positive and welcoming experience for guests.
Education
Bachelor of Science - Hospitality Administration And Management
Skills
Software: Microsoft Office (Excel
PowerPoint
Word) | Microsoft SharePoint | Microsoft Outlook | Microsoft Teams | Outreach | Salesforce | LinkedIn | ZoomInfo | Gainsight | Guru | ClearView | EMS | Luminate | Workday | Zoom | Internal AI |
Skills: | Relationship-building | Communication | Problem-solving | Strategic planning | Upselling | Time management | Project management | Client advocacy | Account growth | Collaboration | Adaptability | Attention to detail | Networking | Customer service | Multitasking | Organizational skills | Goal driven
Leadership and volunteerism
Dana-Farber Cancer Institute
- Actively contribute to team meetings, event debriefs, and brainstorming sessions by trying to brin outside knowledge and new perspectives to Jimmy Fund initiatives.
- Demonstrate initiative by offering additional availability throughout the Jimmy Fund event season and volunteering for events outside the team, including PMC events, and Haymakers for Hope 501c3 event.
Timeline
Philanthropy Associate
Dana-Farber Cancer Institute
04.2025 - CurrentRead More
Enterprise Account Manager, Customer Success
Profitero
02.2024 - 04.2025Read More
Associate Account Manager, Customer Success
Profitero
12.2022 - 02.2024Read More
Sales Development Representative
SmartBear Software
06.2022 - 12.2022Read More
Hostess
Karma Restaurant
02.2015 - 01.2022Read More
University of New Hampshire
Bachelor of Science from Hospitality Administration And Management
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