Ema Madrid
Hayward,CA
Summary
Detail-oriented Legal Office Specialist with extensive experience supporting law enforcement operations, inmate processing, and public-facing services in high-volume environments. Proven ability to manage complex workflows, ensure accuracy in sensitive records, and coordinate across agencies, legal professionals, and the public. Recognized for strong organizational skills, sound judgment, and the ability to support team operations while maintaining professionalism and confidentiality. Prepared to step into a supervisory role to lead, train, and support staff while ensuring efficient daily operations.
Overview
7
7
years of professional experience
Work History
Legal Office Specialist
San Mateo County Sheriff's Office
Redwood City, CA
05.2024 - Current
- Conduct criminal history checks on incoming arrestees, ensuring accurate identification of warrants, restraining orders, and supervision status; maintain precise data entry in the jail management system
- Perform pre-arraignment interviews for the own-recognizance program, preparing detailed documentation for Pretrial Services and judicial review
- Process and verify bail transactions, including bonds, cash, and cashier’s checks, ensuring compliance with legal and departmental procedures
- Review and validate bond entries to support timely and accurate inmate release processing
- Serve as a primary point of contact in the lobby, managing high-volume public interactions and resolving inquiries with professionalism and efficiency
- Coordinate visitation scheduling, including legal visits, ensuring adherence to policies and effective communication between all parties
- Provide guidance to families and friends of inmates, explaining procedures and available resources in a clear and professional manner
- Efficient and detailed trainer for all stations. Providing trainees with clear and concise jail procedures to ensure all tasks are completed thoroughly and efficiently.
- Submit trainee daily observation reports to supervisors. Informing them of the progress the trainee has made and where improvement is needed
- Support daily operations by maintaining organization, prioritizing tasks, and ensuring accuracy in a fast-paced, high-responsibility environment
Assist in training new staff on booking procedures, system use, and departmental policies - Serve as a resource for team members by answering questions and supporting workflow coordination
- Handle complex or escalated situations involving the public, ensuring resolution in accordance with policy
Pretrial Specialist
San Mateo County Probation Department
Redwood City, CA
02.2020 - 05.2024
- Interview pre-arraigned detainees using a pretrial assessment tool for eligibility of release.
- Contact law enforcement agencies and the references of detainees to verify information obtained to deliver accurate, professional, and complete reports to judicial officers.
- Review and interpret legal and court documents.
- Follow department and legal policies and procedures to deliver quality work for the judicial system.
- Attend training programs to strengthen professional skillset and assist in training fellow associates on existing and new training programs.
- Organize, maintain, and monitor legal applications with current and compiled data.
Case Manager
SCRAM of California
10.2019 - 02.2020
- Scheduled orientation and installation for clients referred by the court and the Probation Department.
- Install, remove, and conduct maintenance on continuous alcohol monitoring device, house arrest, GPS bracelets, and Drug Patches.
- Managing daily equipment alerts such as communication and routine maintenance for a caseload of up to 200 clients, to ensure that all clients are properly monitored.
Regional Intern
San Mateo County Probation Department
South San Francisco, United States
01.2019 - 10.2019
- Reading, evaluating, and preparing violations and court documents.
- Manage an internal database with sensitive information.
- Maintain an organized record system of each defendant’s case file.
Education
Associate of Arts - Psychology
Skyline College
San Bruno, CA12-2019
Skills
- Microsoft Office (Excel, Word, Powerpoint)
- Adobe
- Outlook
- Quickbooks
Languages
English
Spanish
Timeline
Legal Office Specialist
San Mateo County Sheriff's Office
05.2024 - Current
Pretrial Specialist
San Mateo County Probation Department
02.2020 - 05.2024
Case Manager
SCRAM of California
10.2019 - 02.2020
Regional Intern
San Mateo County Probation Department
01.2019 - 10.2019
Associate of Arts - Psychology
Skyline College