Summary
Overview
Work History
Education
Skills
Timeline
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Emad Sharif

Grand Prairie,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ambitious individual crafting innovative. Possesses deep understanding of fashion industry with strong technical skills and eye for fine detail. Creator of high-quality pieces utilizing comprehensive planning process to guide garment construction.

Overview

12
12
years of professional experience

Work History

Customer Service Advocate

Cigna
11.2023 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Averaged 35-40 calls daily
    98% Customer survey satisfaction
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Analyzed customer feedback data to identify areas for improvement in processes and procedures.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.

Footwear Designer

Pensole Lewis College Carhartt Masterclass
04.2023 - 06.2023
  • Collaboration between Pensole Lewis College and Carhartt
  • 6-week program for 5 teams groups of 3 to collaborate and design for the “Industrial Athlete”
  • Team was tasked to design a collection from top to bottom for the maintenance team at Ford Field home of the Detroit Lions
  • Participated in brainstorming sessions to generate innovative design ideas
  • Created technical drawings and prototypes to bring designs to life
  • Collaborated with the production team to ensure design feasibility and quality control
  • Proficient in Adobe Creative Suite (Illustrator, Photoshop) for sketching and creating visual presentations
  • Strong understanding of footwear materials, construction techniques, and production processes
  • Effective communication and teamwork skills through collaboration with cross-functional teams
  • Attention to detail and ability to meet deadlines in a fast-paced design environment.
  • Oversaw production fashion line from concept to completion.
  • Sketched artistic and fresh designs for consideration.
  • Designed seasonal styles according to upcoming trends and popular color palettes.
  • Developed seasonal and brand style guides to promote organization.

Fleet Manager

SAE Logistics
11.2018 - 04.2023
  • Department of Dispatch, coordinating between 20-30 in office dispatchers, 125 drivers, and 30-50
    brokerages on a daily basis to ensure all products are picked up and delivered on time. Success rate of on
    time delivery 98%, customer satisfaction 97%, (via Convoy, Uber Freight, JB Hunt, CH Robinson).
  • Coordinate with the Department of Safety, to ensure all drivers and trucks are in compliance with all
    Federal and State regulations. Responsible for driver log review, truck and trailer inspections are FMCSA
    and DOT compliance.
  • Networked and established relationships with 250+ freight brokerages, shippers and receiving
    warehouses. FTL, PTL, Dry vans, Reefers, booking loads, rate confirmations and claims.

Dental Assistant, Front Office Staff

Essential Dental Care
11.2012 - 05.2016
  • Organized and updated patient records daily, insurance claims follow up, accounts receivable department,
    insurance breakdown, verification, and billing.
  • Performed and assisted with all patient procedures: filling, 3D molding bite guards, 3D rendering for crowns, extractions, root canals, implants, and surgical gum grafting.
  • Provided initial patient assessment (Vitals, Medical history, Procedure Reviews), Weekly patient average
    15-20 dental procedures, 25-30 dental hygiene cleanings.
  • Set up each room for each procedure to be performed, breakdown and sanitize all equipment

Education

Associate of Arts - Footwear, Footwear design, Colors and Materials

Pensole Lewis College of Business And Design
Detroit, MI
06.2023

Certification - Footwear Construction, Pattern Making, C&M

Surgeon Shoe Academy
Los Angeles, CA
03.2021

Bachelor of Science - Interdisciplinary Studies, Business management, Marketing, Finance, and Economics

University of Texas At Dallas
Richardson, TX
06.2020

Skills

  • Computers: Microsoft (Excel, Windows, PPT)
  • Programs: Adobe Creative Cloud , Photoshop, Illustrator, InDesign, Light Burn ( Laser cutting software)
  • 3D Render
  • Logo Design:
  • Administrative Support
  • Call center experience
  • Concept development,
  • Machine stitching, Hand stitching
  • Color And Material
  • Garment Construction
  • Apparel Design
  • Pattern Making

Timeline

Customer Service Advocate

Cigna
11.2023 - Current

Footwear Designer

Pensole Lewis College Carhartt Masterclass
04.2023 - 06.2023

Fleet Manager

SAE Logistics
11.2018 - 04.2023

Dental Assistant, Front Office Staff

Essential Dental Care
11.2012 - 05.2016

Associate of Arts - Footwear, Footwear design, Colors and Materials

Pensole Lewis College of Business And Design

Certification - Footwear Construction, Pattern Making, C&M

Surgeon Shoe Academy

Bachelor of Science - Interdisciplinary Studies, Business management, Marketing, Finance, and Economics

University of Texas At Dallas

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