EMAGIN MOORE
Florissant,MO
Overview
7
7
years of professional experience
Work History
Bank Teller
First Community Credit Union
Bridgeton, MO
02.2024 - Current
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
- Promoted a culture of teamwork and continuous improvement among teller staff.
- Assisted with training of newly hired tellers on operational processes.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Assistant Manager
QuikTrip
St Louis, MO
06.2022 - 01.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provide quality customer service while completing assigned upkeep/DAW task and meeting QT policies and procedure.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delegated work to staff, setting priorities and goals.
Service Manager
Chipotle
St Louis, MO
11.2019 - 05.2022
- Provided leadership, food safety and safe and welcoming work environment .
- Hired and trained service department staff to drive performance.
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Daycare Teacher
Little Steps Early Learning Center
St Louis, MO
06.2018 - 11.2019
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Organized and led activities to promote physical, mental and social development.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Participated in staff meetings and professional development workshops.
Education
High School Diploma -
Hazelwood West High School
Hazelwood, MO06-2021
Skills
- Costumer Service
- Leadership
- Task Delegation
- Sales Monitoring
- Money Handling
- Teamwork
- Active listening
- Conflict resolution
- Positive
- Multitasking
Timeline
Bank Teller
First Community Credit Union
02.2024 - Current
Assistant Manager
QuikTrip
06.2022 - 01.2024
Service Manager
Chipotle
11.2019 - 05.2022
Daycare Teacher
Little Steps Early Learning Center
06.2018 - 11.2019
High School Diploma -
Hazelwood West High School