Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emahni Jackson

Goodyear,AZ

Summary

Experienced with managing administrative tasks and providing customer support. Utilizes strong communication and problem-solving skills to enhance team efficiency. Track record of reliability and adaptability in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Records Manager

USAF
09.2014 - 04.2025
  • Ensured strict adherence to record retention standards across federal, state, and industry regulations.
  • Implemented strategy to safeguard sensitive information during document destruction.
  • Created robust training modules to enhance team efficiency.
  • Optimized processes for records retrieval, decreasing search time.
  • Facilitated communication between senior management and staff related to new policy implementation or updates.
  • Collaborated with diverse teams to develop efficient records management strategies.
  • Managed the shift to digital documentation, optimizing accuracy and productivity.
  • Formulated strategies for disaster recovery to protect essential documents.
  • Oversaw systematic organization and access of records.
  • Transmitted documents, organized revisions and tracked changes.
  • Tailored documentation to adhere to project manager guidelines.
  • Implemented detailed assessments to determine document management needs at both departmental and user levels.
  • Ensured end-user access through development of compliant systems.

Security Manager

USAF
02.2020 - 04.2025
  • Managed a team of 5 security personnel, providing regular training for improved performance and professional growth.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Incorporated updated security practices to ensure a protected facility.
  • Conducted investigations and composed detailed reports.
  • Coordinated with various stakeholders to ensure safety during large-scale events.
  • Managed access control, permitting entry exclusively to authorized persons.
  • Incorporated cybersecurity measures to secure sensitive data, reducing vulnerability to cyber threats.
  • Completed routine audits focused on discovering and rectifying system vulnerabilities.
  • Guided senior management on security best practices.
  • Effectively handled security incidents, achieving prompt issue resolution.
  • Maintained superior standards for security initiatives within fast-paced and risk-intensive work environments.
  • Enhanced availability of supplemental security resources through vendor collaboration.

Diversity and Inclusion Curriculum Team Leader

USAF
01.2024 - 04.2025
  • Identified opportunities for better retention rates through customized support initiatives.
  • Enhanced the diversity and inclusion curriculum by incorporating real-world examples and case studies.
  • Led cross-functional teams in developing strategies for attracting diverse talent pools during recruitment processes.
  • Cultivated meaningful collaborations with community entities for diversity program success.
  • Conducted thorough review of policies to identify inclusivity improvements.
  • Developed comprehensive training materials, leading to a more inclusive workplace environment.
  • Allocated resources effectively to enhance diversity and inclusion projects.
  • Facilitated focus groups aimed at understanding barriers faced by minority employees within the organization, implementing targeted interventions as necessary.
  • Provided consistent progress summaries on D&I strategies to executive leaders and board members.
  • Evaluated instructor lessons and communication to ensure high-quality education and student support.
  • Acted as subject matter expert at educational program gatherings.

Deployment Manager

USAF
10.2022 - 04.2025
  • Oversaw risk mitigation strategies during high-stakes deployments, minimizing potential negative impacts on mission-critical systems and end users alike.
  • Served as a subject matter expert on deployment best practices, providing guidance and support to colleagues across the organization as needed.
  • Mentored junior team members in best practices for effective deployment management, fostering a culture of continuous improvement within the department.
  • Established standardized procedures for tracking and reporting on deployment status, providing greater transparency for stakeholders throughout the organization.
  • Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.

Knowledge Operations Manager

USAF
04.2014 - 04.2025
  • Handled overlapping projects with efficiency and adherence to deadlines.
  • Executed vendor negotiations to obtain budget-friendly outsourcing solutions.
  • Managed creation of internal knowledge repositories to facilitate seamless access to essential information.
  • Enhanced task efficiency by aligning suitable personnel with current project demands.
  • Improved knowledge management processes by streamlining workflows and implementing new software tools.
  • Compiled in-depth summaries to highlight team milestones to executive leadership.
  • Provided mentoring for junior team advancement.
  • Fostered seamless team connectivity through strategic deployment of communication tools.
  • Spearheaded successful implementation of new technologies and procedures.
  • Optimized documentation procedures for more consistent reporting across departments.
  • Increased employee engagement through the creation of knowledge-sharing forums, fostering a collaborative work environment.
  • Streamlined communication channels by implementing a centralized platform for interdepartmental collaboration.
  • Boosted team productivity by implementing cross-training initiatives.
  • Cultivated meaningful interactions to support customer relations.
  • Provided training and guidance to team members for maintaining high productivity.
  • Ensured superior customer service by addressing challenging clients.
  • Monitored attendance and punctuality issues, swiftly resolving recurring concerns.
  • Communicated detailed reports of concerns to executive team.

Administrative Assistant

USAF
02.2019 - 10.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained data protection through adherence to strict privacy policies.
  • Provided exceptional customer care by responding to inquiries efficiently and resolving concerns with tact and professionalism.
  • Executed meticulous database management to uphold essential information accurately.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed logistics and documentation to assist executive staff.
  • Executed updates to employee records and coordinated time-off submissions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Planned and executed events to foster a positive company atmosphere and improve staff morale.
  • Implemented automated templates to increase speed of routine document handling.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Safeguarded sensitive data through compliance with data protection regulations.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Enhanced team productivity by aiding coworkers and staff with specific assignments.

Sexual Assault Victim Advocate

USAF
12.2017 - 10.2022
  • Safeguarded private victim data while maintaining advocacy standards.
  • Educated community organizations on tactics to prevent and respond to sexual violence.
  • Provided educational resources to improve sexual assault prevention measures in the community.
  • Handled caseloads efficiently by ensuring prompt follow-ups with clients.
  • Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
  • Crafted targeted safety measures to address distinct client requirements and enhance their overall security.
  • Provided crisis response services to victims, offering immediate emotional support and guidance during critical moments.
  • Broadened professional skill set by attending subject-specific conferences dedicated to trauma care.
  • Evaluated client needs to align them with suitable resources.
  • Partnered with law enforcement and medical teams to deliver thorough victim support throughout investigative processes.
  • Contributed to events aimed at promoting services and strengthening agency ties.
  • Guided clients through the legal system by detailing court procedures.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Wrote reports on clients and maintained required paperwork.

Education

High School Diploma -

Jesse M. Bethel HS
Vallejo, CA
06.2012

Skills

  • Efficient handling of government purchase transactions
  • Administrative support tasks
  • Policy implementation
  • Records management
  • Informed decision making
  • Collaborative teamwork
  • Effective communication
  • Experienced with Microsoft Office applications

Accomplishments

    Numerous military awards & accolades.

Certification

Knowledge Management Cert

Records Management Cert

Sexual Assault Response & Prevention Cert

Suicide Prevention Cert

Timeline

Diversity and Inclusion Curriculum Team Leader

USAF
01.2024 - 04.2025

Deployment Manager

USAF
10.2022 - 04.2025

Security Manager

USAF
02.2020 - 04.2025

Administrative Assistant

USAF
02.2019 - 10.2022

Sexual Assault Victim Advocate

USAF
12.2017 - 10.2022

Records Manager

USAF
09.2014 - 04.2025

Knowledge Operations Manager

USAF
04.2014 - 04.2025

High School Diploma -

Jesse M. Bethel HS

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