Emahni Jackson
Goodyear,AZ
Summary
Experienced with managing administrative tasks and providing customer support. Utilizes strong communication and problem-solving skills to enhance team efficiency. Track record of reliability and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Records Manager
USAF
Korea, Germany,Louisiana,Arizona
09.2014 - 04.2025
- Ensured strict adherence to record retention standards across federal, state, and industry regulations.
- Implemented strategy to safeguard sensitive information during document destruction.
- Created robust training modules to enhance team efficiency.
- Optimized processes for records retrieval, decreasing search time.
- Facilitated communication between senior management and staff related to new policy implementation or updates.
- Collaborated with diverse teams to develop efficient records management strategies.
- Managed the shift to digital documentation, optimizing accuracy and productivity.
- Formulated strategies for disaster recovery to protect essential documents.
- Oversaw systematic organization and access of records.
- Transmitted documents, organized revisions and tracked changes.
- Tailored documentation to adhere to project manager guidelines.
- Implemented detailed assessments to determine document management needs at both departmental and user levels.
- Ensured end-user access through development of compliant systems.
Security Manager
USAF
Louisiana, Arizona
02.2020 - 04.2025
- Managed a team of 5 security personnel, providing regular training for improved performance and professional growth.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Incorporated updated security practices to ensure a protected facility.
- Conducted investigations and composed detailed reports.
- Coordinated with various stakeholders to ensure safety during large-scale events.
- Managed access control, permitting entry exclusively to authorized persons.
- Incorporated cybersecurity measures to secure sensitive data, reducing vulnerability to cyber threats.
- Completed routine audits focused on discovering and rectifying system vulnerabilities.
- Guided senior management on security best practices.
- Effectively handled security incidents, achieving prompt issue resolution.
- Maintained superior standards for security initiatives within fast-paced and risk-intensive work environments.
- Enhanced availability of supplemental security resources through vendor collaboration.
Diversity and Inclusion Curriculum Team Leader
USAF
Arizona
01.2024 - 04.2025
- Identified opportunities for better retention rates through customized support initiatives.
- Enhanced the diversity and inclusion curriculum by incorporating real-world examples and case studies.
- Led cross-functional teams in developing strategies for attracting diverse talent pools during recruitment processes.
- Cultivated meaningful collaborations with community entities for diversity program success.
- Conducted thorough review of policies to identify inclusivity improvements.
- Developed comprehensive training materials, leading to a more inclusive workplace environment.
- Allocated resources effectively to enhance diversity and inclusion projects.
- Facilitated focus groups aimed at understanding barriers faced by minority employees within the organization, implementing targeted interventions as necessary.
- Provided consistent progress summaries on D&I strategies to executive leaders and board members.
- Evaluated instructor lessons and communication to ensure high-quality education and student support.
- Acted as subject matter expert at educational program gatherings.
Deployment Manager
USAF
Arizona
10.2022 - 04.2025
- Oversaw risk mitigation strategies during high-stakes deployments, minimizing potential negative impacts on mission-critical systems and end users alike.
- Served as a subject matter expert on deployment best practices, providing guidance and support to colleagues across the organization as needed.
- Mentored junior team members in best practices for effective deployment management, fostering a culture of continuous improvement within the department.
- Established standardized procedures for tracking and reporting on deployment status, providing greater transparency for stakeholders throughout the organization.
- Coordinated communication efforts between all affected parties during complex deployments, ensuring clear expectations were set and met at every stage of the process.
Knowledge Operations Manager
USAF
Korea, Germany,Louisiana,Arizona
04.2014 - 04.2025
- Handled overlapping projects with efficiency and adherence to deadlines.
- Executed vendor negotiations to obtain budget-friendly outsourcing solutions.
- Managed creation of internal knowledge repositories to facilitate seamless access to essential information.
- Enhanced task efficiency by aligning suitable personnel with current project demands.
- Improved knowledge management processes by streamlining workflows and implementing new software tools.
- Compiled in-depth summaries to highlight team milestones to executive leadership.
- Provided mentoring for junior team advancement.
- Fostered seamless team connectivity through strategic deployment of communication tools.
- Spearheaded successful implementation of new technologies and procedures.
- Optimized documentation procedures for more consistent reporting across departments.
- Increased employee engagement through the creation of knowledge-sharing forums, fostering a collaborative work environment.
- Streamlined communication channels by implementing a centralized platform for interdepartmental collaboration.
- Boosted team productivity by implementing cross-training initiatives.
- Cultivated meaningful interactions to support customer relations.
- Provided training and guidance to team members for maintaining high productivity.
- Ensured superior customer service by addressing challenging clients.
- Monitored attendance and punctuality issues, swiftly resolving recurring concerns.
- Communicated detailed reports of concerns to executive team.
Administrative Assistant
USAF
Shreveport, LA
02.2019 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained data protection through adherence to strict privacy policies.
- Provided exceptional customer care by responding to inquiries efficiently and resolving concerns with tact and professionalism.
- Executed meticulous database management to uphold essential information accurately.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed logistics and documentation to assist executive staff.
- Executed updates to employee records and coordinated time-off submissions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Planned and executed events to foster a positive company atmosphere and improve staff morale.
- Implemented automated templates to increase speed of routine document handling.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Safeguarded sensitive data through compliance with data protection regulations.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Enhanced team productivity by aiding coworkers and staff with specific assignments.
Sexual Assault Victim Advocate
USAF
Korea, Germany,Louisiana,Arizona
12.2017 - 10.2022
- Safeguarded private victim data while maintaining advocacy standards.
- Educated community organizations on tactics to prevent and respond to sexual violence.
- Provided educational resources to improve sexual assault prevention measures in the community.
- Handled caseloads efficiently by ensuring prompt follow-ups with clients.
- Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
- Crafted targeted safety measures to address distinct client requirements and enhance their overall security.
- Provided crisis response services to victims, offering immediate emotional support and guidance during critical moments.
- Broadened professional skill set by attending subject-specific conferences dedicated to trauma care.
- Evaluated client needs to align them with suitable resources.
- Partnered with law enforcement and medical teams to deliver thorough victim support throughout investigative processes.
- Contributed to events aimed at promoting services and strengthening agency ties.
- Guided clients through the legal system by detailing court procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Wrote reports on clients and maintained required paperwork.
Education
High School Diploma -
Jesse M. Bethel HS
Vallejo, CA06.2012
Skills
- Efficient handling of government purchase transactions
- Administrative support tasks
- Policy implementation
- Records management
- Informed decision making
- Collaborative teamwork
- Effective communication
- Experienced with Microsoft Office applications
Accomplishments
Numerous military awards & accolades.
Certification
Knowledge Management Cert
Records Management Cert
Sexual Assault Response & Prevention Cert
Suicide Prevention Cert
Timeline
Diversity and Inclusion Curriculum Team Leader
USAF
01.2024 - 04.2025
Deployment Manager
USAF
10.2022 - 04.2025
Security Manager
USAF
02.2020 - 04.2025
Administrative Assistant
USAF
02.2019 - 10.2022
Sexual Assault Victim Advocate
USAF
12.2017 - 10.2022
Records Manager
USAF
09.2014 - 04.2025
Knowledge Operations Manager
USAF
04.2014 - 04.2025
High School Diploma -
Jesse M. Bethel HS