Anna McHenry
San Antonio,Tx
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Barista
Rosella Coffee Co.
San Antonio, TX
10.2024 - 03.2025
- Restocked product displays based on demand and projected sales.
- Received and accurately processed customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Bookseller/Coffee Barista
Barnes & Noble
Mansfield, OH
10.2023 - 09.2024
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Provided information about titles, authors, and genres to customers who requested assistance.
- Developed an understanding of different types of literature by reading reviews from industry publications.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Shift Lead/ Key Holder/Barista
Brevity Coffee Co
San Antonio, Texas
09.2022 - 10.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Porter
Xanterra Canyon Lodges in Yellowstone National Park
05.2022 - 08.2022
- Assisted guests with inquiries and requests in a timely manner.
- Maintained cleanliness of public areas, including lobbies, hallways and restrooms.
- Responded quickly to maintenance requests from guests or staff members.
- Delivered newspapers, messages and other items to guest rooms upon request.
Cashier/Salesperson
Urban Outfitters
10.2021 - 04.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Enforced store policies and procedures related to customer service, theft prevention, and safety.
Plant caretaker/ Salesperson/ Florist/ Cashier
Burgeon Plant Company
03.2021 - 01.2022
- Conducted regular inspections to identify potential problems or pest infestations.
- Provided guidance to customers on proper plant selection and care.
- Monitored temperature, humidity and light levels in the greenhouse environment to provide optimal conditions for growth of plants.
- Ensured store was opened and closed in a timely manner according to company policies.
Shoe Salesperson/ Cashier
School Shoes Unlimited
08.2020 - 12.2020
- Fit and locate the correct shoes for customers, making sure the customer feels comfortable and confident in their selection to ensure the best customer experience.
- Work the register, often having to calculate and issue the correct change quickly for cash payments.
- Ensure shoe displays are clean and inviting.
- Assist with closing down the store, with frequent inventory collection, and liquidating the shoes to the original manufacturer.
Lifeguard, Camp Counselor Assistant, and Kayak Instructor
Girl Scout Camp Texlake
Austin, TX
05.2018 - 05.2019
- Kept campers safe and, more often than not, prevented accidents from happening.
- Taught campers how to safely kayak, and kayak safety.
- Taught pool safety to ensure a safe, fun environment.
- Standing lifeguard while Girl Scouts enjoyed swimming at camp.
- Provided health checks before campers were allowed to check in.
Education
Integrative Studies -
The University of North Texas
Distance Learning From San Antonio06.2021
Skills
- Teamwork
- Technology
- Customer service
- Literary knowledge
- Reading Comprehension
- Store Organization
References
References available upon request.
Timeline
Barista
Rosella Coffee Co.
10.2024 - 03.2025
Bookseller/Coffee Barista
Barnes & Noble
10.2023 - 09.2024
Shift Lead/ Key Holder/Barista
Brevity Coffee Co
09.2022 - 10.2023
Porter
Xanterra Canyon Lodges in Yellowstone National Park
05.2022 - 08.2022
Cashier/Salesperson
Urban Outfitters
10.2021 - 04.2022
Plant caretaker/ Salesperson/ Florist/ Cashier
Burgeon Plant Company
03.2021 - 01.2022
Shoe Salesperson/ Cashier
School Shoes Unlimited
08.2020 - 12.2020
Lifeguard, Camp Counselor Assistant, and Kayak Instructor
Girl Scout Camp Texlake
05.2018 - 05.2019
Integrative Studies -
The University of North Texas