Outside Plant Dispatcher
Reliance Connects DBA Cascade Utilities
Estacada, OR
09.2020 - 04.2023
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Coordinated installation of new users and relocations of existing users.
- Installed, maintained and supported VoIP applications.
- Identified poor quality lines and underutilized circuits.