Veronica Cruz
Aurora,IL
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Associate/Appointment Scheduler
Rush Copley Medical Center
07.2022 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Service Representative
Rush Copley Medical Group
07.2018 - 07.2022
- Assist patients with scheduling all their upcoming appointments throughout their pregnancy
- Knowledge in health information management
- Knowledge with insurance verification
- Knowledge on filling out FMLA forms properly
- Knowledge with insurance claims
- Check in and Check out process
- Verifying doctor’s scheduled and making sure appointments are scheduled properly for the day
- Scanning documentation into patient charts
- Discuss treatment plans.
Receptionist/ Dental Assistant
Right Choice Dental Care
01.2016 - 07.2018
- Assist doctor with dental procedures
- Sterilize instruments
- Monthly autoclave
- Keeping the office clean on a daily basis and weekly deep cleaning
- Great customers
- Answer phones to schedule patients
- Insurance breakdowns
- Treatments plans and also explain carecredit.
Education
Associate of Arts - Business
Waubonsee Community College
05.2024
Dental Assisting
Everest College
05.2013
Skills
- Medical Records
- Problem-Solving
- Dependable and Responsible
- Organizational Skills
- Excellent Communication
- Insurance breakdowns
- Scheduling
- Multitasking
- Customer service
- Insurance Claims
- Answering phone calls
- Flexible and Adaptable
- Computer Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
Certification
- CPR Certification, 2019
- HIPPA Training, Everest College, 2012
Present Phone
(630) 765-0049
Permanent Phone
(630) 765-0049
References
- Brandye Rowe, Lead Patient Service Representative, Women’s Healthcare Associates, (630)746-7937
- Mari Cerven, Lead Scheduler, Rush Copley Medical Center, (815)325-5006
- Susette Blumenstein, Supervisor, Rush Copley Medical Center MCAI, (630)235-1009
Languages
Spanish
Native or Bilingual
Timeline
Business Associate/Appointment Scheduler
Rush Copley Medical Center
07.2022 - Current
Patient Service Representative
Rush Copley Medical Group
07.2018 - 07.2022
Receptionist/ Dental Assistant
Right Choice Dental Care
01.2016 - 07.2018
Associate of Arts - Business
Waubonsee Community College
Dental Assisting
Everest College
- CPR Certification, 2019
- HIPPA Training, Everest College, 2012
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