Stacey Dobson
Surprise,AZ
Summary
A highly organized and driven professional with a proven ability to manage projects from start to finish and to lead a well organized smooth functioning office. I have a passion for learning and I am eager to apply my skills training and experience to the opportunities and challenges in the work place.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
First Inspection Termite and Pest LLC
11.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Identified potential areas of improvement within the scheduling workflow; proposed solutions that led to enhanced efficiency and reduced errors in the appointment-setting process.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Owner/Office Administrator
Dobson Exterminating Company LLC
05.2005 - 08.2023
- I was responsible for all accounts receivable /payable, managing a yearly budget of $72,000, scheduling with a customer base of 200 a month, tarfing, filing, networking, customer service, payroll, recruiting and HR responsibilities including corrective actions, separations, unemployment and insuring compliance with all state and federal laws.
Scheduling Coordinator
Arizona Digestive Health
01.2005 - 05.2015
- My responsibilities included building schedules in the system for 5 medical providers, scheduling patients with a patient base of over 9000, medical records including EMR, referrals, answering phones and fulfilling patient and medical providers requests.
Education
Trade School in Medical Assisting -
The Bryman School of Arizona
Phoenix, AZ05.2004
Skills
- Insurance Verification
- Medical Records
- EMR Systems
- HIPAA
- QuickBooks
- Payment Processing
- Phone Etiquette
- Remote Work Capabilities
- Guest Relations
- Client Relationship Building
- Schedule Coordination
- Patient Registration
- Strong Work Ethic
Certification
- CPR Certification
- Article 9 Certification
- Prevention and Support
- First Aid Certification
- Qualified Applicator Certification (Arizona Department of Agriculture)
Timeline
Appointment Scheduler
First Inspection Termite and Pest LLC
11.2023 - Current
Owner/Office Administrator
Dobson Exterminating Company LLC
05.2005 - 08.2023
Scheduling Coordinator
Arizona Digestive Health
01.2005 - 05.2015
Trade School in Medical Assisting -
The Bryman School of Arizona
- CPR Certification
- Article 9 Certification
- Prevention and Support
- First Aid Certification
- Qualified Applicator Certification (Arizona Department of Agriculture)
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