Shama Malone
Summary
Organized professional adept at coordinating and managing appointment schedules with precision. Known for enhancing operational efficiency and fostering collaborative team environment. Reliable and adaptable, with strong communication skills and proactive approach to problem-solving.
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Hollis Cobb Associates
07.2022 - 02.2025
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
Patient Access Specialist
University South Alabama Medical Center
12.2020 - 06.2022
- Register patients demographic
- Updating and verifying health insurance
- Moving at a fast pace in emergency department environment
- Perform patient pre-admissions, admission, and discharge activities
- Collecting co-pays and deductibles
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Patient Access Specialist
Getix health care
10.2016 - 09.2020
- Accessing patients charts
- Verifying health insurance
- Scheduling and reminding patients of their appointments
- Adding co-pays and deductibles
- Managing a team of 15-22 reps
- Checking authorization statues
- Answering questions about health insurance
Education
Diploma -
W.P Davidson High Scool
Mobile, AL01.2012
Skills
- Insurance Verification
- Epic
- HIPAA
- Hospital Experience
- Medical Office Experience
- Meeting deadlines
- Remote work capabilities
- Accuracy and precision
- Follow-up skills
- Calendar management
- Chart updating
- Registration oversight
- Insurance verification
Personal Information
Authorized To Work: US
Timeline
Appointment Scheduler
Hollis Cobb Associates
07.2022 - 02.2025
Patient Access Specialist
University South Alabama Medical Center
12.2020 - 06.2022
Patient Access Specialist
Getix health care
10.2016 - 09.2020
Diploma -
W.P Davidson High Scool
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