Sydney Nicholson
Lexington,NC
Summary
Detail-oriented healthcare administrator with a proven track record in scheduling, customer service, and billing. Recognized for exceptional communication skills, strong problem-solving capabilities, and a meticulous approach to data entry that ensures a high level of accuracy. Previous roles resulted in significant improvements in scheduling efficiency and enhanced customer satisfaction, reflecting a commitment to operational excellence and patient care. Eager to leverage these strengths to contribute positively to a dynamic healthcare environment.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Atrium Health Wake Forest Baptist
High Point, NC
01.2022 - 04.2025
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Reviewed patient medical history documents prior to appointment scheduling.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted physicians and nursing staff by providing administrative support services.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Worked collaboratively with other team members to meet departmental goals.
- Provided assistance with additional tasks as needed or requested by management.
- Resolved inquiries related to claims efficiently.
- Collaborated with insurance providers to confirm benefits and coverage.
Life Insurance Agent
Symmetry Financial Group
Remote, NC
09.2021 - 12.2021
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Created reports on sales activities, customer feedback, and other relevant data.
- Prepared quotes for prospective customers based on their individual needs.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Coordinated with other financial professionals to offer comprehensive financial planning services.
- Nurtured relationships with potential clients through regular communication and engagement.
Resident Assistant
Brookdale Senior Living Facility
High Poin, NC
01.2021 - 05.2021
- Assisted patients with daily activities such as bathing, dressing, eating and grooming.
- Provided companionship to elderly and disabled individuals by conversing, playing games and reading books.
- Monitored vital signs such as pulse rate, blood pressure, temperature and respiration.
- Performed light housekeeping tasks including changing linens, dusting furniture and vacuuming carpets.
- Assisted patients with ambulation using walkers or wheelchairs in a safe manner.
- Prepared meals according to dietary instructions from dietitian or physician.
- Answered call lights promptly to address patient needs quickly and efficiently.
- Provided comfort measures such as back rubs or massage therapy when necessary.
- Encouraged independence among elderly or disabled persons by helping them complete tasks on their own whenever possible.
- Helped maintain cleanliness of resident rooms and areas through regular cleaning duties such as washing windows, mopping floors and emptying trash receptacles.
- Ensured safety of residents by providing close supervision while they are completing certain activities.
- Provided emotional support for patients who were dealing with difficult diagnoses or life situations.
- Reported abnormal changes or patterns in physical, mental and emotional conditions to nursing staff and understood and followed regulations regarding injury or possible abuse.
Personal Care Attendant
Consumer Direct
Marion, VA
07.2019 - 06.2020
- Provided physical support to clients by transferring them in and out of wheelchairs or beds.
- Administered medications as prescribed by a physician or other healthcare professional.
- Assisted clients with daily personal hygiene and grooming, such as bathing, dressing, and oral care.
- Provided emotional support to clients by listening attentively to their concerns and helping them cope with stressors.
- Assisted clients with activities of daily living such as meal preparation, housekeeping tasks, laundry duties.
- Transported clients to appointments or outings using an appropriate vehicle.
- Scheduled transportation arrangements when necessary for doctor visits or errands outside the home.
- Accompanied clients on trips outside their residence such as shopping trips or social events.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Education
High School Diploma -
James Madison High School
Norcross, GA08-2020
Skills
- Call Screening
- Accuracy and Precision
- Appointment confirmation
- Chart updating
- Insurance Verification
- Patient Flow Management
- Client Relationship Building
- Patient Scheduling
- Schedule Coordination
- Confidentiality
- Document Management
- Attention to Detail
- Account Management
- Strong Work Ethic
- Payment Processing
- Attention to detail
- Customer Service
- Managing high call volume
- HIPPA compliance
- Building rapport
- Professional phone voice
- Cash Handling
- Call Center Operations
- Proficient in Epic
- ICD and CPT codes
- Insurance billing
Education and Training
other
Timeline
Appointment Scheduler
Atrium Health Wake Forest Baptist
01.2022 - 04.2025
Life Insurance Agent
Symmetry Financial Group
09.2021 - 12.2021
Resident Assistant
Brookdale Senior Living Facility
01.2021 - 05.2021
Personal Care Attendant
Consumer Direct
07.2019 - 06.2020
High School Diploma -
James Madison High School