Emalee Watson
Gulf Breeze,FL
Summary
I've amassed 10 years of customer service expertise; trained in project and time management with extensive knowledge of service, sales and hospitality skills. Able to quickly grasp new information and committed to maintaining professional relationships with clients and coworkers to drive business and profitable results. I'm eager to learn more and showcase the various skills I have acquired over the years.
Overview
7
7
years of professional experience
Work History
Front Office Ambassador
Kamana Lakehouse
Queenstown, NZ
02.2023 - 11.2023
- Receptionist, concierge and lead customer service representative.
- Checked in guests at hotel, welcoming and creating personal, positive one on one interaction.
- Sold tour experiences, Kamana spa experiences & bookings for in-house restaurant.
- Worked side by side with management and assist with duty manager responsibilities.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Facilitated successful integration for new employees as head trainer.
Wine Specialist
Alloro Vineyards
Portland, OR
05.2021 - 03.2022
- Provided exceptional service to guest at the tasting room
- Fully educated on all wines that make it a lavish and exciting tasting experience for guests
- Ability to make superb recommendations for people with certain palettes and preferences
- Knowledgeable of all stocks of wines and makes sales on the most top shelf wines
- Fully trained on food prep and food handing
- Able to be attentive and have satisfactory performance while multitasking.
CUSTOMER SERVICE AGENT
Alaska Airlines
Portland Airport, OR
01.2019 - 03.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Lead CSA for working flights and front desk service.
- Made safety a priority first for all point of service.
Lead Hostess
Ringside Steakhouse
Portland, OR
09.2016 - 07.2018
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Maintained loyal clientele by delivering unparalleled service & sustaining a positive rapport.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Incorporated knowledge about wines to provide accurate information to guests.
- Handled phone calls and face to face interactions with patience and confidence.
Education
High School Diploma -
Lake Oswego High School
Lake Oswego05-2015
Some College (No Degree) -
Portland Community College
Portland, ORSkills
- Customer service
- Problem solving
- Sales
- Exemplary work
- Marketing
- Communication skills
- Tech and social media knowledge
- Personable
- Easy learner
- Professionalism
Timeline
Front Office Ambassador
Kamana Lakehouse
02.2023 - 11.2023
Wine Specialist
Alloro Vineyards
05.2021 - 03.2022
CUSTOMER SERVICE AGENT
Alaska Airlines
01.2019 - 03.2021
Lead Hostess
Ringside Steakhouse
09.2016 - 07.2018
High School Diploma -
Lake Oswego High School
Some College (No Degree) -
Portland Community College
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