Emaline Johnson
Los Angeles,CA
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Quest Room, adept in project management and preventive maintenance. Excelled in fostering team collaboration and spearheading facility upgrades, significantly improving player engagement. Skilled in equipment troubleshooting, I champion a results-driven approach, leveraging both technical and interpersonal skills to exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Location & Maintenance Manager
Quest Room
06.2021 - Current
- Enhanced player experience by creating immersive storylines and engaging game content.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Cultivated focus on customer service and satisfaction with a well-trained, empowered team.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
Title Services Representative
Attorneys' Title Guarantee Fund
06.2016 - 07.2020
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
- Reduced error rates in loan applications, consistently maintaining thorough attention to detail while inputting data.
Assistant Bookkeeper
Jane Addams Bookshop
05.2017 - 08.2018
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
President & Advertising Chair
The What You Will Shakespeare Company
08.2015 - 05.2018
- Developed relationships with local businesses to secure sponsorships for theater programs and events.
- Collaborated on the creation of engaging promotional materials for upcoming productions, resulting in higher audience turnout rates.
- Enhanced audience experience by ensuring seamless coordination of lighting, sound, and set changes during performances.
- Performed at various events expanding the troupe's reach within the community.
Education
Bachelor of Liberal Arts - Cellular And Molecular Biology
University of Illinois At Urbana-Champaign
Champaign, IL05.2020
Timeline
Location & Maintenance Manager
Quest Room
06.2021 - Current
Assistant Bookkeeper
Jane Addams Bookshop
05.2017 - 08.2018
Title Services Representative
Attorneys' Title Guarantee Fund
06.2016 - 07.2020
President & Advertising Chair
The What You Will Shakespeare Company
08.2015 - 05.2018
Bachelor of Liberal Arts - Cellular And Molecular Biology
University of Illinois At Urbana-Champaign