Guided the use of CRM software to track customer interactions and service history.
Led regular safety audits and compliance checks to maintain a secure working environment.
Oversaw daily operations, ensuring compliance with industry regulations and company standards.
Managed team performance metrics, facilitating regular feedback sessions to enhance employee engagement.
Streamlined service delivery processes, reducing average customer wait times and increasing satisfaction.
Developed strategic partnerships with local businesses, driving referral sales and expanding customer base.
Maintained accurate records of all transactions related to store locations, including lease agreements and vendor contracts.
Developed strategies to increase customer base in assigned areas by creating partnerships with local businesses and organizations.
Developed relationships with vendors and suppliers to ensure timely delivery of materials needed for successful store openings.
Parts Manager
P&K Midwest
Mount Vernon, US
06.2022 - 11.2023
Observe, balance inventory to better serve changing trends and keep workspaces organized.
Ordered parts for customers, and service departments for use in agricultural, commercial, and private equipment.
Supervised and trained staff on product knowledge from numerous manufacturers and customer service to better serve our devoted customer base.
Automotive Service Technician
Junction Auto Sales
Lisbon, US
09.2017 - 06.2022
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues on domestic and imported automobiles.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement on both gasoline and diesel applications.
Completed vehicle inspections to check for leaks, damage, or other issues of concern.
General Laborer
M&K Dust Control
Mount Vernon, US
02.2011 - 09.2017
Hauled materials for road construction, large industrial use, construction and agriculture.
Drove semi over the road, sprayed dust control on county roads, and private business lots.
Performed grade work using heavy equipment and hand tools, with the help of laser.
Performed maintenance on all associated equipment, keeping everything DOT compliant and safe for daily usage.
Hauled oversize equipment, pulled tanker trailer, van trailer, deck over trailers, and never once missed an appointment, or delivery.
Helped take care of livestock, and everything along with that.
Started working on heavy equipment, the owners have a vast amount of semis, straight trucks, and other equipment that had to be regularly maintained and repaired in order to remain DOT legal for commercial use.
Automotive Shop Manager / Customer Service Manager at Dans Auto Service and TireAutomotive Shop Manager / Customer Service Manager at Dans Auto Service and Tire