David Schuster
Hammond,IN
Summary
Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Lead Technician/Automotive Service Manager/Shop Manager
P&B Automotive
10.2019 - Current
- Achieved 400% increase in productivity in fixed operations, parts and service department.
- decreased comebacks by properly diagnosing concerns and training apprentices to properly repair
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions with individualized customer attention
- Recruited, interviewed and hired employees and implemented mentoring to increase productivity
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Owner/Operator
Self Employed Services
05.2016 - 10.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Operator Truck Driver/Maintenance Mechanic
GMB Towing And Auto Recycling
03.2010 - 05.2015
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed preventive maintenance checks and repairs to vehicles or equipment
- Answered roadside assistance calls for tows and other vehicle support.
- Removed and unloaded packages from all type trucks for customer deliveries, using extreme care to avoid damage to goods.
Skills
- Inspect Completed Work
- Quality Standards
- Client Rapport-Building
- Corrective Maintenance
- Machinery Operation
- Dependable and Consistent
- Customer Satisfaction
- Automotive Knowledge
- Diagnostic skills using computers, mechanical, hydraulic, control module, pneumatic
- Troubleshooting
- Analytical and Critical Thinking
- Equipment operating
Timeline
Lead Technician/Automotive Service Manager/Shop Manager
P&B Automotive
10.2019 - Current
Owner/Operator
Self Employed Services
05.2016 - 10.2019
Operator Truck Driver/Maintenance Mechanic
GMB Towing And Auto Recycling
03.2010 - 05.2015