Emalisa Palao
Naperville,IL
Summary
Bilingual in English and intermediate Spanish, with experience in Microsoft Outlook, Word, and Excel. A collaborative team player committed and eager to continuously learn
Overview
7
7
years of professional experience
Work History
Collections Representative
Flood Brothers Disposal
Oakbrook Terrace, IL
09.2022 - Current
- Received delegated work from Sales & AR Dept
- Processed payments over phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Performed various accounts receivable functions, and researched chargebacks and write-offs.
- Assessed customer needs to provide assistance and information on the services provided.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Researched and resolved billing issues with customers.
Call Center Representative
Flood Brothers Disposal
Oakbrook Terrace, IL
11.2021 - 03.2022
- Assisted customers with inquiries and transactions in regards to their service.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Pastry Chef
Bar Sienna & Lyra
Skokie & Chicago , IL
02.2022 - 09.2022
- Tracked production costs to ensure profitability goals were met.
- Managed inventory
- Coached new staff on policies, procedures and performance strategies.
- Developed special menu items to improve business offerings.
- Organized inventory according to established procedures.
Jr Sous Chef
Sienna Tavern
Chicago, IL
02.2021 - 11.2021
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Fashions Dept
Meijer
Rolling Meadows, IL
11.2020 - 04.2021
- Participated in regular cycle counts to ensure accuracy of inventory records.
- Monitored stock levels in order to replenish supplies as needed.
Shift Lead (Key Holder)
Naf Naf Grill
Schaumburg, IL
02.2018 - 11.2020
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Reviewing inventory as well as sales to create an order sheets
Education
Associates Degree - Culinary Arts & Business
Roosevelt University
Chicago, IL05-2021
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL05-2019
Skills
- Accounting skills
- Strong problem solver
- Financial counseling
- Mathematics skills/ Data entry
- Multitasking and organization
- Eloquent
Timeline
Collections Representative
Flood Brothers Disposal
09.2022 - Current
Pastry Chef
Bar Sienna & Lyra
02.2022 - 09.2022
Call Center Representative
Flood Brothers Disposal
11.2021 - 03.2022
Jr Sous Chef
Sienna Tavern
02.2021 - 11.2021
Fashions Dept
Meijer
11.2020 - 04.2021
Shift Lead (Key Holder)
Naf Naf Grill
02.2018 - 11.2020
Associates Degree - Culinary Arts & Business
Roosevelt University
High School Diploma -
Rolling Meadows High School
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