Karamjeet Kaur
Stockton,CA
Summary
Adept at navigating complex customer interactions, I excelled in installment plan setups and fostering team collaboration at American Advanced Management. Leveraging a friendly voice and precise mathematics skills, I significantly improved payment resolution processes. My proactive approach and ability to maintain productive relationships underscore my commitment to excellence and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Collections Representative
American advanced Management
Salida, CA
01.2024 - Current
- Maintained a database of customer contact information and payment history.
- Received payment and posted to appropriate customer accounts.
- Entered customers' financial status information into system.
- Performed other duties as assigned by supervisor or manager.
- Monitored delinquent accounts for timely payment resolution.
- Received payments and posted amounts to customer accounts.
- Updated account status and maintained accurate records of all collection activities.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Handled contracts and payments on accounts.
Check-in Agent
Hallmark Aviation
San Francisco, CA
02.2021 - 08.2021
- Helped travelers find locations within airport complex.
- Updated flight manifests with any changes in seating arrangements or passenger numbers.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
- Built and maintained productive relationships with employees.
- Checked passengers in for flights using airline computer systems.
- Identified opportunities for process improvement within the department.
- Provided clients with assistance in preparing required travel documents and forms.
- Monitored security checkpoints throughout the terminal building to ensure safe passage of travelers through the area.
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Assisted customers with baggage handling, including providing directions to the appropriate baggage claim areas.
- Provided wheelchair service for disabled passengers when needed.
- Greeted customers and provided assistance in completing check-in procedures.
- Verified customer identification documents and travel itineraries.
- Ensured that all necessary paperwork was collected before allowing passengers to board flights.
Check-in Agent
Pacific Aviation
San Francisco, CA
06.2019 - 03.2020
- Built and maintained productive relationships with employees.
- Checked passengers in for flights using airline computer systems.
- Provided clients with assistance in preparing required travel documents and forms.
- Ensured all necessary documents were completed prior to boarding aircrafts.
- Assisted customers with baggage handling, including providing directions to the appropriate baggage claim areas.
- Provided wheelchair service for disabled passengers when needed.
- Greeted customers and provided assistance in completing check-in procedures.
- Verified customer identification documents and travel itineraries.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Ensured that all necessary paperwork was collected before allowing passengers to board flights.
- Maintained accurate records of passenger check-ins and departures.
Education
MBA - Accounting And Finance
Patiala Institute of engineering & Technology
Patiala, PB India05-2014
BBA - Accounting And Finance
Desh Bhagat Inst. of Management & Computer Science
Mandi Gobindgarh, PB India05-2011
Skills
- Payment arrangements
- Locating debtors
- Automated dialer experience
- Installment plan set up
- Insolvency resolution
- Mathematics skills
- Accounting skills
- Recording data
- Goal oriented
- Friendly voice
- Policy standards and guidelines
- Team collaboration
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Collections Representative
American advanced Management
01.2024 - Current
Check-in Agent
Hallmark Aviation
02.2021 - 08.2021
Check-in Agent
Pacific Aviation
06.2019 - 03.2020
MBA - Accounting And Finance
Patiala Institute of engineering & Technology
BBA - Accounting And Finance
Desh Bhagat Inst. of Management & Computer Science
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