Emaly Furjes
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
IT Support Technician
Galen College Of Nursing
04.2021 - Current
- Assisted with the build-out and renovation of 9 campuses, including training 16 IT and IIT hires.
- Designed informational and instructional content to explain processes on various topics for software, hardware, and cybersecurity.
- Utilized third-party tools such as MSARA, RDP, BeyondTrust, and MS Admin Azure.
- Skilled at working independently and collaboratively in a team environment.
- Worked with the Student Services and Accommodations teams to test new software, create documentation, and create better accessibility features for multiple services.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Created working solutions to existing campus issues within allotted budgetary constraints.
- Successfully onboarded new employees by setting up workstations, peripherals, and profiles while providing comprehensive training on company software applications.
Point of Sale Technician, IT Support Technician
Kishman's Fresh Market IGA
11.2020 - 04.2021
- Assisted in the management and implementation of 2 Information Systems.
- Utilized information technology skills to troubleshoot malfunctioning systems.
- Updated inventory, price/cost, discounts, and running financial reports for Marketing and Finance.
- Socialized with vendors and sales representatives regarding product purchase, discount rates, and inventory management.
- Streamlined POS operations through regular maintenance and upgrades of hardware components.
- Created first-time user documentation and senior level documentation on POS system processes.
Cashier and Customer Service Representative
Kishman's Fresh Market IGA
06.2017 - 11.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Desktop Support Technician
Kent State University
08.2019 - 06.2020
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Set up and installed new computers.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
Farmhand
Woolf Farms
Education
Bachelor's of Business Administration - Computer Information Systems
Kent State University
Kent, OH05.2021
Associate of Arts - Communications
Kent State University
Kent, OH05.2021
Skills
- HTML, CSS, JavaScript, PHP, Java, C#
- MS Office 2016 to O365
- Project Management
- Technical Support
- Apple OS and Windows 8 to Windows 11
- MySQL, MS Access, MS Azure
- Risk Assessment
- Instructional Technology
- Device Management Software
- Customer Service
- Teamwork and Collaboration
- Training and mentoring
Websites
Timeline
IT Support Technician
Galen College Of Nursing
04.2021 - Current
Point of Sale Technician, IT Support Technician
Kishman's Fresh Market IGA
11.2020 - 04.2021
Desktop Support Technician
Kent State University
08.2019 - 06.2020
Cashier and Customer Service Representative
Kishman's Fresh Market IGA
06.2017 - 11.2020
Farmhand
Woolf Farms
Bachelor's of Business Administration - Computer Information Systems
Kent State University
Associate of Arts - Communications
Kent State University
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