Emane Bilal
Carrollton,VA
Summary
A graduate from North Carolina Central University receiving a Bachelor of Science in Criminal Justice with a concentration in Homeland Security; Currently a graduate student at Virginia Commonwealth University. Recognized for having excellent customer service and leadership skills. Awarded a certification to be a Learning Buddy to train new employees that are hired. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Hampton Police Division
01.2023 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Sales Advisor
H&M
11.2021 - 01.2023
- Helping customers discover their style, operating truck shipment, working on POS register system, and helping style mannequins.
- Increased sales by offering advice on purchases and promoting additional products
- Demonstrated features, answered questions and offered solutions
Intern
Hampton Commonwealth Attorney Victim Witness Services
01.2022 - 06.2022
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Sorted and organized files, spreadsheets, and reports
Store Associate
Lidl US
11.2020 - 08.2021
- Involved in every aspect of the store operations, from working the register and stocking the shelves, to even operating the pallet jack.
- Maintained tidy and organized store to comply with cleanliness standards.
Sales Associate
JCPenney
06.2017 - 01.2020
- Greet customers, assist guests with finding merchandise, organize products on sales floor, ring up purchases, and handle returns and other discrepancies
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Master of Arts - Homeland Security & Emergency Management
Virginia Commonwealth University
Richmond, VA2025
Bachelor of Science - Criminal Justice, Homeland Security
North Carolina Central University
Durham, NC05.2022
Skills
- Customer Experience
- Reading Comprehension
- Information Documentation
- Ems Dispatch
- Computer-Based Dispatch Systems
- National Crime Information Center (NCIC)
- Computer-Aided Design (CAD)
- Police Department Procedures
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR
- VCIN (Virginia Criminal Information Network)
- Certified Police Dispatcher
- Certified by the DCJS (Department of Criminal Justice) in Basic Telecommunication Studies
Timeline
911 Emergency Dispatcher
Hampton Police Division
01.2023 - Current
Intern
Hampton Commonwealth Attorney Victim Witness Services
01.2022 - 06.2022
Sales Advisor
H&M
11.2021 - 01.2023
Store Associate
Lidl US
11.2020 - 08.2021
Sales Associate
JCPenney
06.2017 - 01.2020
Master of Arts - Homeland Security & Emergency Management
Virginia Commonwealth University
Bachelor of Science - Criminal Justice, Homeland Security
North Carolina Central University
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