Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Macy Evans

Terre Haute,IN

Summary

Attentive Police Dispatcher bringing four years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

6
6
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Vigo County
12.2019 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Direct Support Associate

Mosaic
03.2019 - 10.2019
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Arranged transportation and accompanied patients to doctors' offices and errands.

IS Communications Clerk

Union Hospital
07.2018 - 12.2018
  • Delivered quality clerical support to staff.
  • Covered switchboard for Hospital facility.
  • Backed up reception with front-line support for guests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Contract Specialist

Fleschner,Stark, Tanoos And Newlin Law Firm
05.2017 - 07.2018
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
  • Updated client documentation for accurate, compliant and current records.
  • Advocated for clients to assure respected rights and wishes.
  • Assisted clients in identifying community resources and connecting with appropriate services.

Education

High School Diploma -

Indiana Connections Academy
Indianapolis, IN
01.2017

Skills

  • Emergency Assistance
  • Police Department Procedures
  • Customer Experience
  • Ems Dispatch
  • Information Intake
  • Prioritizing Effectively
  • Verbal and Written Communication
  • Call Volume Analysis
  • National Law Enforcement Telecommunications System (NLETS)
  • Computer-Aided Design (CAD)
  • National Crime Information Center (NCIC)
  • Data Systems
  • Basic Life Support Knowledge
  • Teamwork and Collaboration
  • Emergency Medical Dispatching

Certification

  • EMD - Emergency Medical Dispatch
  • EPD - Emergency Police Dispatch
  • EFD - Emergency Fire Dispatch
  • NCIC/IDACS Certified Full Operator
  • CPR Certification
  • NIMS 100, 500 & 800
  • National Missing and Exploited Children Training
  • APCO- Public Safety Telecommunicator (PST) 7th Edition

Timeline

911 Emergency Dispatcher

Vigo County
12.2019 - Current

Direct Support Associate

Mosaic
03.2019 - 10.2019

IS Communications Clerk

Union Hospital
07.2018 - 12.2018

Contract Specialist

Fleschner,Stark, Tanoos And Newlin Law Firm
05.2017 - 07.2018

High School Diploma -

Indiana Connections Academy

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Macy Evans