Emani Brown

(Work from Home )

• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Maintained a positive work environment, fostering team collaboration and continuous improvement.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Undertake and implement various staffing solutions, recruitment, scheduling, performance monitoring, and staffing report preparations
• In charge of the orientation and placement of newly hired employees and ensuring the company’s compliance with employment laws.

(Seasonal)

• Assisted in developing new loan products, expanding offerings to better serve a diverse clientele.
• Addressed client concerns promptly and professionally, resolving issues efficiently to maintain high levels of customer satisfaction.
• Collaborated with underwriters and credit analysts to ensure accurate risk assessment for loan approvals.
• Actively participated in ongoing professional development opportunities to stay current on industry best practices.

(Temp Position)

• Building positive relationships with prospective and current tenants
• Overseeing the timely and successful completion of maintenance requests
• Showing properties to prospective tenants and answering relevant questions
• Preparing and executing detailed and legally compliant lease agreements
• Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
• Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution.

(Work From Home)

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

• Maintain a vast knowledge of company products, services, and policies
• Assist callers with inquiries, complaints, or problems
• Maintain a positive attitude towards all customers.