Emani Phillips
Benson
Summary
Dedicated customer service professional with over 3 years of experience in managing high-volume calls and resolving customer concerns. Excel at fostering positive relationships, identifying needs, and implementing solutions that enhance satisfaction and retention. Demonstrated ability to navigate multiple systems and maintain accurate records in fast-paced environments. Aiming to contribute strong service and problem-solving skills as a Personal Banker.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Burns Pest Elimination
10.2021 - 08.2024
- Handle inbound and outbound customer care calls to address customer inquiries, resolve issues, and provide excellent customer service.
- Sold services, scheduled appointments, and answered questions, enhancing customer satisfaction.
- Called to collect on renewals, ensured timely payment, and fostered positive customer relationships.
- Utilized strong communication and interpersonal skills to effectively assist customers and collaborate with colleagues.
Cashier
Sonic
Phoenix
08.2020 - 12.2022
- Handled and stored food products to ensure safety and quality for customers.
- Maintained clean, sanitary work environment in compliance with food safety regulations.
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines.
- Guided customers in menu selection and offered tailored product recommendations.
- Handled and stored food products properly to prevent contamination or spoilage.
Cashier and cook
Del Taco
Phoenix
10.2019 - 10.2022
- Managed inventory by monitoring stock levels, rotating perishable items, and alerting supervisor to shortages or expired products.
- Assisted customers with menu selections and special requests.
- Maintained clean and organized work area throughout shifts.
- Coordinated with kitchen staff for timely meal preparation during peak hours, enhancing customer satisfaction.
- Prepared and cooked food items according to recipes, ensuring quality and consistency.
- Operated kitchen equipment safely and efficiently, including ovens, grills, fryers, slicers, etc.
- Executed customer transactions with precision, ensuring a seamless checkout experience.
Education
High school diploma -
Barry Goldwater High School
ARIZONASkills
Customer support
- Call handling
- Customer Engagement
- Conflict Resolution
- Problem Resolution
- Customer Retention
- Account Management
- Inside Sales
- Upselling
- Sales management
- Team Coordination
- Team Collaboration
- Time Management
- Data Entry
- Data entry skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Windows Operating Systems
- Remote Work Technology
- Technical Skills
- Organizational Skills
- Attention to Detail
- Communication Skills
- Professional Communication
- Phone Etiquette
- Multitasking
- Conflict Management
- Relationship building
- Attention to Detail
- Team Collaboration
Timeline
Customer Service Representative
Burns Pest Elimination
10.2021 - 08.2024
Cashier
Sonic
08.2020 - 12.2022
Cashier and cook
Del Taco
10.2019 - 10.2022
High school diploma -
Barry Goldwater High School