Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Quote
Timeline
AssistantManager
Emani Pierce

Emani Pierce

Roswell,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Open to new knowledge and opportunities.

Overview

4
4
years of professional experience

Work History

Sales Representative

T-Mobile
01.2023 - 04.2023
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Kept detailed records of daily activities through online customer database.

Sales Representative

AT&T
07.2022 - 11.2022
  • Negotiated contracts with customers and developed relationships with key personnel.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met existing customers to review current services and expand sales opportunities.

Call Center Customer Service Representative

UPS
01.2022 - 07.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Toddler Teacher

Towne Lake Academy
11.2020 - 02.2021
  • Planned daily activities for toddlers
  • Always had circle time in the morning learning numbers 1-10 in Spanish and also learning a few words in ASL
  • Changed diapers
  • Get ready for for meal times such as breakfast, lunch, and snack
  • Clean & disinfect the whole classroom and toys regularly
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities
  • Promoted sensory development by providing access to different textures

Caregiver

Daybreak Village
08.2020 - 11.2020
  • Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
  • Encourage and allow residents to do as much of their own care as much as possible.

Sales Rep Consultant

XFINITY Store by Comcast
10.2019 - 08.2020
  • Dedicating best of the best service to each customer
  • Making sure their needs were met to highest standard
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Used critical thinking to break down problems, evaluate solutions and make decisions

ClickList Associate

Kroger
03.2019 - 08.2019
  • Picked merchandise off shelves and bagged them
  • Balance cash draw at end of shift
  • Maintain merchandise end caps and shelves
  • Bought merchandise out to customer's car
  • Organized customers order receipt
  • Pre-assembled containers to be easily selected by packing associates.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.

Education

High School Diploma -

North Side High School
Warner Robins, GA
01.2016

Skills

  • Test-driven development
  • Corporate Policies and Procedures
  • Upselling/ Persuasive Techniques
  • Customer Relations
  • Microsoft Excel
  • Business Development Understanding
  • Active Listening
  • Microsoft Word
  • Data Evaluation
  • Technical Support
  • Customer Service

Additional Information

  • Willing to relocate with relocation assistance!

Languages

Arabic
Native or Bilingual
ASL
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"If we wait for the moment when everything, absolutely everything is ready, we shall never begin."
- Ivan Turgenev, novelist

Timeline

Sales Representative

T-Mobile
01.2023 - 04.2023

Sales Representative

AT&T
07.2022 - 11.2022

Call Center Customer Service Representative

UPS
01.2022 - 07.2022

Toddler Teacher

Towne Lake Academy
11.2020 - 02.2021

Caregiver

Daybreak Village
08.2020 - 11.2020

Sales Rep Consultant

XFINITY Store by Comcast
10.2019 - 08.2020

ClickList Associate

Kroger
03.2019 - 08.2019

High School Diploma -

North Side High School

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Emani Pierce