Emani Taylor
Myrtle Beach,SC
Summary
Hardworking college graduate with an Associate in Arts (A.A.),
with 3.5+ years of work experience. Aiming to leverage academic
experience and a proven knowledge of conflict resolution and
customer communications to successfully transition into a role to fill at your company. Frequently praised as diligent by my peers, can be relied upon to help your company achieve its goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
APEX SYSTEMS
11.2021 - Current
- Customer relations, Computer Proficiency Fact - Finding Data Entry
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Scanned documents and saved in database to keep records of essential organizational information.
CUSTOMER SERVICE REPRESENTATIVE
BLUE CROSS BLUE SHIELD
05.2021 - 12.2021
- Review insurance policy to determine coverage Calculate amount of claim
- Billing
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
CUSTOMER SERVICE REPRESENTATIVE
SC DEW
10.2020 - 04.2021
- Assisted with registration and payment status for SC DEW Handle Escalations Unemployment Contract
- Assisted 50-70 customers by answering questions, responding to inquiries and handling telephone requests.
Education
Associate - Arts
05.2020
Web Page Design 101 -
A.A - undefined
Skills
- Customer Account Management
- Verbal and Written Communication
- Ability to defuse tense situations
- Ability to perform well in high-pressure, high volume environments
- Data Entry and Maintenance
- Multitasking and Prioritization
Languages
English
Native or Bilingual
Timeline
Customer Service Representative - APEX SYSTEMS
11.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE - BLUE CROSS BLUE SHIELD
05.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE - SC DEW
10.2020 - 04.2021
FLORENCE DARLINGTONTECHNICAL - Associate, Arts
- Web Page Design 101,
- A.A,