Emanuel Cruz
Jupiter,FL
Summary
Dynamic and detail-oriented Business Administration graduate with a major in Marketing, seeking to leverage extensive background in customer service, project management, and strategic marketing in a challenging role at a growth-oriented company. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
Oxford Global Resources, LLC
03.2024 - Current
- Develop strategic marketing campaigns for tech clients, focusing on maximizing ROI and enhancing brand visibility
- Collaborate with cross-functional teams to deliver project deliverables within the timelines and budget
- Regularly interact with clients to gather feedback and ensure their needs are met with satisfactory solutions.
Dockhand
Jet Ride Holding, LLC
08.2022 - Current
- Manage daily operations at the dock, ensuring efficient service and safety compliance
- Assist in the coordination of logistics and scheduling to optimize operational workflow.
Server/Supervisor
Calaveras LLC
02.2020 - Current
- Oversee daily restaurant operations and lead service teams to ensure exceptional customer service
- Train new staff and manage schedules to maintain operational efficiency and quality
- Address customer inquiries and resolve issues to enhance guest satisfaction.
Food Runner and Busser
1000 North
03.2018 - 01.2020
- Facilitated efficient food delivery and table setting, enhancing customer dining experience and operational flow
- Assisted with guest service and maintaining the cleanliness and organization of the dining area.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
Food Runner
La Masseria (formerly Pepe South LLC)
03.2017 - 03.2018
- Ensured the timely delivery of food to guests, maintaining high standards of service and customer satisfaction
- Assisted with the setup and preparation of dining areas, enhancing the overall dining experience.
Education
Bachelor of Business Administration in Marketing - Marketing
Florida Atlantic University
12.2023
Skills
- Project Management
- Strategic Planning and Execution
- Digital Marketing and Social Media Management
- Customer Relationship Management (CRM)
- Data Analysis and Market Research
- Fluent in English and [other languages if applicable]
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Data-driven decision-making
References
Available upon request
Swimming
Competitive Swimming
- Competed at various regional and state levels.
- Developed strong discipline, time management, and teamwork skills.
- Balanced rigorous training schedules with academic and professional responsibilities.
Languages
Spanish
Professional Working
Timeline
Account Manager
Oxford Global Resources, LLC
03.2024 - Current
Dockhand
Jet Ride Holding, LLC
08.2022 - Current
Server/Supervisor
Calaveras LLC
02.2020 - Current
Food Runner and Busser
1000 North
03.2018 - 01.2020
Food Runner
La Masseria (formerly Pepe South LLC)
03.2017 - 03.2018
Bachelor of Business Administration in Marketing - Marketing
Florida Atlantic University