Emanuel Flores
Victoria,TX
Summary
Proactive Shift Lead Manager and Phlebotomy Intern with a strong background in customer service. Knowledge in venipuncture procedures, infection control protocols, and team leadership. Driven to optimize operational efficiency and enhance patient and customer experiences while ensuring safety and compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Domino's Pizza
06.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Phlebotomy Intern
Clinical Pathology Laboratories, Inc.
06.2024 - 08.2024
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
- Performed venipuncture procedures on diverse patient populations, ensuring safety and comfort during the process.
- Ensured proper patient identification before each procedure, minimizing risk of incorrect blood collection or results reporting.
- Collaborated with laboratory staff for accurate specimen labeling, reducing misidentification errors.
- Utilized knowledge of various needle gauges and equipment for successful blood collection from difficult-to-access veins.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
Education
Associate of Applied Science - Nursing
Victoria College
Victoria, TX05.2026
Skills
- Workplace Safety
- Rules Enforcement
- Safety Compliance
- Interpersonal Skills
- Documentation And Reporting
- Customer Service
Certification
Certified Phlebotomy Technician (CPT)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomy Intern
Clinical Pathology Laboratories, Inc.
06.2024 - 08.2024
Shift Lead Manager
Domino's Pizza
06.2021 - Current
Associate of Applied Science - Nursing
Victoria College
Certified Phlebotomy Technician (CPT)
Similar Profiles
Emre DursunEmre Dursun
General Manager at JIA Pizza Inc dba Domino's PizzaGeneral Manager at JIA Pizza Inc dba Domino's Pizza
PETER IRVING GREENPETER IRVING GREEN
General Manager at Domino's Pizza dba Lewisburg Pizza LLCGeneral Manager at Domino's Pizza dba Lewisburg Pizza LLC
Howard SimsHoward Sims
Sr. Assistant General Manager at Rainbow Pizza Llc, Dba: Domino's PizzaSr. Assistant General Manager at Rainbow Pizza Llc, Dba: Domino's Pizza