Emanuel Henriques
Minneola,FL
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
9
9
years of professional experience
Work History
Fiber-optics-technician
Spectrum
04.2018 - 08.2022
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Worked closely with network administrators and server engineers to deliver quality service.
Cable Technician
Kablelink
01.2016 - 02.2018
- Developed and implemented plans for installation of new networks and cabling systems.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Installed and configured new devices and system components.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
Sales Manager
Rent A Center Warehouse & Retail Store
01.2014 - 01.2016
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Skills
- Training Junior Team Members
- Fiber Testing
- Maintaining Components
- Project Documentation
- Telecommunications Systems
- Safety Practices
Timeline
Fiber-optics-technician
Spectrum
04.2018 - 08.2022
Cable Technician
Kablelink
01.2016 - 02.2018
Sales Manager
Rent A Center Warehouse & Retail Store
01.2014 - 01.2016
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