Emanuel Manolakis
Titusville
Summary
Results-driven IT professional with comprehensive experience in technical support and team leadership. Proven ability to manage complex technical issues, ensuring seamless operations and high end-user satisfaction. Known for effective collaboration and adaptability in dynamic environments, leveraging expertise in troubleshooting and systems management.
Overview
10
10
years of professional experience
Work History
Director of IT
Community Investment Strategies
10.2020 - Current
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Managed a small team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
Systems Administrator
CIS Management
10.2016 - 10.2020
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Managed 250+ Employee end-users across 40 satellite offices in NJ.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
IT Support Specialist
CIS Management
07.2015 - 10.2016
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Deployment of Shoretel (Mitel) IP phone systems.
- Door Access Control and Security Camera system Administration.
Education
Associate of Science - Computer Science
Middlesex County College
Edison, NJSkills
- Technical Support management
- Windows Server\365 Administration
- Budget Management
- Process improvement
- Network administration
- Disaster recovery
- Mobile Device Management
- Infrastructure management
Languages
Greek
Native or Bilingual
Timeline
Director of IT
Community Investment Strategies
10.2020 - Current
Systems Administrator
CIS Management
10.2016 - 10.2020
IT Support Specialist
CIS Management
07.2015 - 10.2016
Associate of Science - Computer Science
Middlesex County College
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