Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Emanuel McMillan

Apple Valley,Minnesota

Summary

Strategic Project Manager with a strong foundation in sports management and proven expertise in leading cross-functional initiatives, optimizing workflows, and delivering high-impact projects on time and within budget. Passionate about driving strategic objectives in professional sports environments and leveraging data-driven insights to enhance performance and fan engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Workflow Specialist

UPS Store 3603
Apple Valley, Minnesota
08.2021 - 03.2025
  • Led process improvement projects across shipping, receiving, and customer service operations, reducing turnaround times by 20%.
  • Managed project schedules, resource allocation, and stakeholder communications, ensuring alignment with organizational goals.
  • Designed and implemented standardized workflow documentation and training programs, decreasing onboarding time for new hires by 30%.
  • Conducted performance analysis and presented monthly metrics to leadership, driving data-informed decisions and continuous improvement.

Trainer | Coach | Athletic Intern

ETS Performance
Lakeville, Minnesota
01.2023 - 08.2023
  • Developed and executed customized training programs for up to six daily sessions, aligning athlete development goals with organizational strategy.
  • Project-managed a social media engagement campaign, coordinating content calendars, resource assignments, and performance reporting.
  • Collaborated with coaches and operations teams to optimize facility scheduling and equipment utilization, improving session throughput by 15%.
  • Collected and analyzed performance data to refine training protocols and deliver actionable insights to stakeholders.

Team Leader

Chic-Fil-A
Apple Valley, Minnesota
08.2019 - 08.2021
  • Directed daily shift operations for a high-volume restaurant, overseeing staffing, inventory management, and customer satisfaction.
  • Spearheaded cross-departmental initiatives to streamline ordering processes and enhance service quality, resulting in a 10% increase in guest satisfaction scores.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Trained and mentored team members on standard operating procedures, leadership best practices, and conflict resolution techniques.

Education

Bachelor of Arts - Sports Management

Concordia University
Saint Paul, MN
08-2023

Skills

  • Strategic Planning and Execution
  • Project Lifecycle Management
  • Stakeholder and Vendor Management
  • Workflow Optimization and Process Improvement
  • Agile and Waterfall Methodologies
  • Budgeting and Resource Allocation
  • Cross-Functional Team Leadership
  • Risk Management and Issue Resolution
  • Data Analysis and Reporting
  • Proficient in Asana, Microsoft Office Suite (Word, Excel, PowerPoint), Slack, and Trello

Certification

  • Asana Academy: Certified Workflow Specialist

Affiliations

  • Community Service Leader, Concordia University Impact Day (2023): Organized and managed volunteer projects with 50+ participants.
  • Brand Ambassador, ETS Performance (2023): Promoted organizational initiatives through targeted outreach and event coordination.
  • Active Member, Kappa Alpha Psi Fraternity Incorporated: Contributed to chapter leadership, network-building, and community service projects.

Timeline

Trainer | Coach | Athletic Intern

ETS Performance
01.2023 - 08.2023

Senior Workflow Specialist

UPS Store 3603
08.2021 - 03.2025

Team Leader

Chic-Fil-A
08.2019 - 08.2021

Bachelor of Arts - Sports Management

Concordia University

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Emanuel McMillan