Emanuel Waite
Park Forest,IL
Summary
Proven CDL Delivery Driver with a track record of enhancing delivery efficiency and customer satisfaction, notably at Transport Express. Skilled in GPS navigation and adept at fostering teamwork, I excel in optimizing routes and resolving unforeseen challenges. My adaptability and commitment to safety have consistently improved operational outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CDL Delivery Driver
Transport Express
06.2021 - 09.2023
- Managed unforeseen circumstances professionally, such as road closures or weather-related incidents affecting delivery timelines.
- Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
- Upheld cleanliness standards inside the vehicle cabin area throughout work shifts, promoting a healthy and safe driving environment.
- Contributed to a positive working environment by fostering teamwork among colleagues across departments.
- Ensured customer satisfaction through accurate and timely deliveries, addressing concerns promptly.
CDL Class B Driver
LSG Sky Chefs
10.2018 - 06.2021
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Reduced fuel consumption through efficient route planning and effective driving techniques.
- Contributed to overall business success through consistent high-performance levels in meeting deadlines and maintaining professional standards.
- Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
- Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
- Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.
Customer Fulfillment Associate
Amazon
09.2016 - 10.2018
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Managed high-volume order requests to ensure accurate and timely deliveries.
Account Specialist
Times News
08.2015 - 09.2016
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
Education
CDL A 240 Hour Program -
160 Driving Academy
Chicago Heights, IL01.2024
Skills
- Vehicle inspection knowledge
- Safe Driving Practices
- Loading and unloading proficiency
- Forklift Operation Experience
- Adaptability to weather conditions
- Defensive Driving Techniques
- Accident prevention strategies
- Fuel-efficient driving
Certification
CDL A
CDL B
No Restrictions
Hazmat
Tanker
Timeline
CDL Delivery Driver
Transport Express
06.2021 - 09.2023
CDL Class B Driver
LSG Sky Chefs
10.2018 - 06.2021
Customer Fulfillment Associate
Amazon
09.2016 - 10.2018
Account Specialist
Times News
08.2015 - 09.2016
CDL A 240 Hour Program -
160 Driving Academy
CDL A
CDL B
No Restrictions
Hazmat
Tanker
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