Dedicated Family and child Advocate offering 5 years of counseling and crisis intervention expertise. Extensive experience in substance abuse prevention and parent-child conflict resolution. Offering comprehensive background in social services, Domestic Violence Education and Prevention. Substantial knowledge on Immigration Laws, as well as strong interpersonal, compassionate, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Exceptional multilingual (5) communicator. Excellent reputation for resolving problems , motivated to learn, grow and excel.
Overview
3
3
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Child and Family Advocate
District Attorney’s Office
Worcester, MA
2018 - 09.2021
Coordinated advocacy for children victims, established appropriate and accessible referrals for services within community.
Worked with agencies which includes Middle District Attorney’s Office, Department of Children and Families.
Much knowledge of immigration laws, worked with Sixty local law enforcement agencies and other Children Trauma Training Centers and State Police Detective Unit assigned to District Attorney’s Office.
Supervised team of ten volunteers, delivering in-depth training and mentoring
Entered client data in centralized database and maintained up-to-date case records for all clients
Explained available housing, domestic violence, employment, education and substance abuse treatment resources
Interviewed family members to assess situations, capabilities and problems
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations
Worked with community resources to engage youth in pro-social activities and help families access services
Coordinated between various entities to manage cases
Collaborated with families to assist in growth, development and education to increase potential.
Safeplan Advocate
YWCA
Worcester, NY
01.2017 - 01.2018
SAFEPLAN Advocate.
Provided assistance obtaining restraining orders and harassment prevention orders from court.
Provide court-based advocacy services to victims of domestic violence, sexual assault, and stalking.
Provide emotional support, referrals to ongoing support services, and empowerment advocacy to victims of domestic violence.
Assist clients with adaptation and development of personalized safety plan.
Juggled multiple projects and tasks to ensure high quality and timely delivery
Demonstrated leadership by making improvements to work processes and helping to train others.
Demonstrated self-reliance by meeting and exceeding workflow needs
Answered multiple Daily calls to assist with customer questions and concerns
Improved operations by working with team members and customers to find workable solutions
Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Worked with clients to improve life choices and maximize benefits of programs.
Educated potential participants on available services and processes to engage in program.
Substance Abuse Case Manager
Community Healthlink.
Worcester, MA
01.2015 - 01.2017
CHL, MYR Program, RC/PM Clerical Staff.
Oversee 10-18 youth in program.
Organized, oversaw and conducted daily groups, leading discussion in groups, taught Arts and craft.
Daily observation / paperwork.
Daily filing, data entry, inventory, processing clients personal information and Intakes.
Created charts and files, Prepared sheets / paperwork ready for next work day for staff, nursing and management.
Motivated and encouraged team members to communicate more openly and constructively with each other
Resolved interpersonal conflicts by listening, finding common ground and building relationships
Education
Associate of Arts - Humanities
Assumption College
Worcester, MA
2019.01 - 2022.05
Associate of Science - Business Administration
Salter College
West Boylston, MA
05.2013
Skills
Microsoft Word, Microsoft Outlook, PowerPoint, Excel and Quick Books Microsoft Outlook, PowerPoint
Administrative Assistant at 8th Prosecutorial District, District Attorney’s OfficeAdministrative Assistant at 8th Prosecutorial District, District Attorney’s Office
Deputy District Attorney 1995-2000 at 18th Judicial District - District Attorney’s OfficeDeputy District Attorney 1995-2000 at 18th Judicial District - District Attorney’s Office