Emanuela Cuka
St. Petersburg,FL
Summary
Customer-focused professional with experience in cash handling, customer service, issue resolution, and service coordination. Skilled at building trust with customers, identifying their needs, communicating solutions clearly, and managing multiple priorities in fast-paced environments. Brings a strong foundation in accuracy, professionalism, and relationship building.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Dispatcher Coordinator
ARS Rescue Rooter
Saint Persburg , FL
02.2025 - Current
- Coordinated technician dispatch for ARS Rescue Rooter service calls
- Scheduled emergency service appointments across daily route boards
- Worked closely with the transportation supervisor to dispatch and assign leads.
- Monitored service tickets and updated dispatch records in scheduling systems
- Communicated job updates between customers, technicians, and office staff
- Answered inbound and outbound calls and gathered customer service details
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Performed administrative tasks such as scheduling appointments, setting up meetings.
- Prepared invoices for shipped products according to company policies and procedures.
Cashier/Senior Customer Service Representative
Walmart
Teterboro, New Jersey
11.2019 - 06.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved payment issues and supported store service flow
- Handled returns, exchanges, and receipt requests
- Greeted customers and answered checkout questions
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Learned roles of other departments to provide coverage and keep the store operational.
Education
BBA -
Aleksander Moisiu
Durres Albania10-2017
High School Diploma -
Myslym Shima High School
Tirana Albania06-2014
Skills
- Adaptability
- Deposit processing
- Customer And Client Focus
- Oral Communications
- Problem Solving
- Scheduling coordination
- Client Management
- Prospecting
- Referral Identification
- Cash Handling
- Attention to detail
Languages
English
Professional
Spanish
Professional
Albanian
Native/ Bilingual
Timeline
Dispatcher Coordinator
ARS Rescue Rooter
02.2025 - Current
Cashier/Senior Customer Service Representative
Walmart
11.2019 - 06.2025
BBA -
Aleksander Moisiu
High School Diploma -
Myslym Shima High School