Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emanuela  Trofin

Emanuela Trofin

Richmond,TX

Summary

Dedicated administrative professional with a proven track record of success in fast-paced office settings. A hardworking team player who excels in completing various clerical tasks and providing valuable staff support. Demonstrates responsibility, punctuality, and productivity even when working with little to no supervision. Highly organized and dependable, able to effectively manage multiple priorities with a positive attitude. Displays a willingness to take on additional responsibilities to meet team goals and contribute to the overall success of the company. Detail-oriented and a strong team player with exceptional organizational skills. Possesses the ability to handle multiple projects simultaneously while maintaining a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

HD Specialist Agent

Imaweb
05.2015 - 12.2023
  • Coordinated case evidence to support positive client outcomes
  • Monitored litigation developments to give current legal advice
  • Reviewed legal documents for accuracy and compliance
  • Offered technical advice to programmers and developers to help optimize designs
  • Answered user questions about hardware and software operation to help resolve problems
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations
  • Offered bespoke solutions to tackle security and performance issues
  • Resolved high volume of allocated incidents faster than company averages
  • Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Store Manager

Sportzun, S.A.
09.2013 - 03.2015
    • Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits
    • Supervised and led 3 department managers and 15 shop floor employees
    • Trained new staff on store procedures and policies, developing knowledgeable, confident teams
    • Maintained daily transactions records, enabling diligent financial monitoring and assessment
    • Improved store operations by harnessing sales data and customer feedback
    • Hired, trained and supervised teams of 17, motivating to meet weekly sales goals through targeted staff mentoring
    • Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products
    • Analyzed sales and marketing information to update strategic plans.

Bar Waitress

J.M.C. RESTAURACIONES (ORANGE CAFE)
09.2006 - 08.2013
  • Promptly communicated refill orders to bar staff, maintaining seamless workflow
  • Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections
  • Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports
  • Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes
  • Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.

Education

Visual Merchandising -

NEXO FORMACIÓN, S.L.
05.2013

English -

TOEFL
05.2010

Certificate of Higher Education: Tourism -

CESAE Business&Tourism School
05.2008

Certificate of Higher Education: High School -

I.E.S. JOAQUIN RODRIGO
05.2006

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • SQL (beginner)
  • PHP (beginner)
  • Zendesk
  • Customer service expert
  • Technical documents comprehension
  • Windows XP/Vista
  • Customer support needs assessment
  • Staff education and training
  • Desktop support
  • CRM
  • Account management
  • Technical Support
  • Customer experience

Languages

Spanish
Native or Bilingual
Romanian
Native or Bilingual
English
Professional Working

Timeline

HD Specialist Agent

Imaweb
05.2015 - 12.2023

Store Manager

Sportzun, S.A.
09.2013 - 03.2015

Bar Waitress

J.M.C. RESTAURACIONES (ORANGE CAFE)
09.2006 - 08.2013

Visual Merchandising -

NEXO FORMACIÓN, S.L.

English -

TOEFL

Certificate of Higher Education: Tourism -

CESAE Business&Tourism School

Certificate of Higher Education: High School -

I.E.S. JOAQUIN RODRIGO
Emanuela Trofin