Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emanuele Raganini

Ankeny,IA

Summary

Highly motivated individual with experience in business strategy, operations and customer service. Proven track record of developing innovative solutions to complex challenges and driving successful implementations. Skilled in data analysis, project management and process improvement. Committed to helping organizations achieve goals through streamlined processes and effective strategies.

Overview

8
8
years of professional experience

Work History

Onboarding Consultant I

Toast
10.2022 - Current
  • Implemented a comprehensive training program for customers on xtraCHEF by Toast, resulting in a 40% decrease in support tickets and a 30% increase in customer satisfaction scores
  • Ensure customers are positively engaged and set expectations for onboarding process
  • Drive customer engagement and success through leading webinars, Zoom calls, and emails
  • Find ways to understand the customer's journey and how to solve any issues or pain points so that they have a positive experience
  • Work closely with other departments including Sales and Support and Onboarding from Toast
  • Worked with the SMB market
  • Successfully met monthly goals of customers becoming fully activated.

Executive Manager

Johnny's Italian Steakhouse
03.2022 - 10.2022
    • Direct restaurant operations for front and back of house at high-end Italian steakhouse with team of up to 35 employees
    • Streamlined workflows, which increased efficiency in training and productivity rates for FOH staff
    • Facilitate contract negotiations with vendors, suppliers, and stakeholders, resulting in cost savings of 15%+
    • Monitor profit and loss, control costs, and track payroll to maintain high profit margin and meet performance goals.

Director of Operations

Gustapizza
10.2015 - 11.2021
    • Provided leadership and oversight for daily restaurant operations with team of 15 staff
    • Recruited, trained, and built a high performing team of staff which met and exceeded performance goals for customer service, sales, and budgets
    • Created weekly employee schedules and delegated daily assignments based on forecasted business needs
    • Tracked supply inventory, procured materials, and maintained food and labor cost ratios for optimal profit and loss
    • Networked with local businesses and created partnerships to increase market presence and sales through product collaborations or sponsorship for community events
    • Integrated technology such as food delivery apps which increased revenue and exceeded sales goals by 12%.

Education

Liceo Scientifico - Italian Diploma w/ Science Focus -

Manfredi Azzarita

Reporting & Analytics -

Toast
08.2022

Project Management Professional Certificate -

Google Academy
03.2022

Google Ads Display Certification -

Google Academy
03.2021

Google Digital Garage & Analytics Certification -

Google Academy
02.2021

Skills

  • Salesforce
  • Project Management
  • Profit & Loss
  • ZoomInfo
  • Chorus
  • Zendesk
  • Marketing
  • Onboarding
  • Software as a Service (SaaS)
  • Project Analysis
  • Project Implementation
  • Operations Analysis

Languages

English
Italian
Spanish

Timeline

Onboarding Consultant I

Toast
10.2022 - Current

Executive Manager

Johnny's Italian Steakhouse
03.2022 - 10.2022

Director of Operations

Gustapizza
10.2015 - 11.2021

Liceo Scientifico - Italian Diploma w/ Science Focus -

Manfredi Azzarita

Reporting & Analytics -

Toast

Project Management Professional Certificate -

Google Academy

Google Ads Display Certification -

Google Academy

Google Digital Garage & Analytics Certification -

Google Academy

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Emanuele Raganini