Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emanuele Raganini

Ankeny,United States

Summary

Onboarding Consultant II with 2+ years of experience in business strategy, operations, and customer service. Expert in Salesforce, Zendesk, and project implementation, consistently reducing support tickets by 40% and increasing customer satisfaction by 30%. Proven leader in driving customer engagement and success through innovative training programs and cross-departmental collaboration.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Onboarding Consultant II

xtraCHEF by Toast
04.2024 - Current
  • Implemented a comprehensive training program for customers on xtraCHEF by Toast, resulting in a 40% decrease in support tickets and a 30% increase in customer satisfaction scores
  • Ensure customers are positively engaged and set expectations for the onboarding process
  • Drive customer engagement and success through leading webinars, Zoom calls, and emails
  • Find ways to understand the customer's journey and how to solve any issues or pain points so that they have a positive experience
  • Work closely with other departments including Sales and Support and Onboarding from Toast
  • Worked with the SMB market
  • Successfully met monthly goals of customers becoming fully activated.

Onboarding Consultant I

xtraCHEF by Toast
10.2022 - 04.2024
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Executive Manager

Johnny's Italian Steakhouse
03.2022 - 10.2022
  • Direct restaurant operations for a high-end Italian steakhouse, overseeing a team of 35 employees
  • Enhanced training efficiency and productivity for front-of-house staff through streamlined workflows
  • Negotiated contracts with vendors and suppliers, achieving cost savings exceeding 15%
  • Monitored profit and loss, controlled costs, and tracked payroll to maintain high profit margins

Director of Operations

Gustapizza
10.2015 - 11.2021
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Led daily restaurant operations for a 15-member team, achieving high performance in customer service and sales.

Education

LICEO SCIENTIFICO - ITALIAN DIPLOMA W/ SCIENCE FOCUS -

Manfredi Azzarita

LUMSA COLLEGE
Rome, Italy
10.2014 - 05.2015

REPORTING & ANALYTICS -

Toast
08.2022

PROJECT MANAGEMENT PROFESSIONAL CERTIFICATE -

Google Academy
03.2022

GOOGLE ADS DISPLAY CERTIFICATION -

Google Academy
03.2021

GOOGLE DIGITAL GARAGE & ANALYTICS CERTIFICATION -

Google Academy
02.2021

Skills

  • Salesforce
  • Project Management
  • Profit & Loss
  • ZoomInfo
  • Chorus
  • Zendesk
  • Marketing
  • Onboarding
  • Software as a Service (SaaS)
  • Project Implementation
  • Project Analysis
  • Team Leadership & Development
  • Attention to Detail
  • Problem-Solving
  • Client Relationships

Languages

Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Onboarding Consultant II

xtraCHEF by Toast
04.2024 - Current

Onboarding Consultant I

xtraCHEF by Toast
10.2022 - 04.2024

Executive Manager

Johnny's Italian Steakhouse
03.2022 - 10.2022

Director of Operations

Gustapizza
10.2015 - 11.2021

LUMSA COLLEGE
10.2014 - 05.2015

LICEO SCIENTIFICO - ITALIAN DIPLOMA W/ SCIENCE FOCUS -

Manfredi Azzarita

REPORTING & ANALYTICS -

Toast

PROJECT MANAGEMENT PROFESSIONAL CERTIFICATE -

Google Academy

GOOGLE ADS DISPLAY CERTIFICATION -

Google Academy

GOOGLE DIGITAL GARAGE & ANALYTICS CERTIFICATION -

Google Academy

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Emanuele Raganini