Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emari Ford

Brooklyn

Summary

Results-driven Program Manager with a proven ability to oversee projects from inception to successful delivery, enhancing team performance and achieving organizational goals. Expertise in strategic planning, operational improvement, and cultivating collaborative environments has led to notable successes in managing complex projects. Strong leadership skills combined with an analytical approach foster effective collaboration and innovative problem-solving. Committed to driving efficiency and productivity while implementing solutions that yield positive organizational outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Five Guys
Brooklyn
07.2017 - Current
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed business performance data and forecasted business results for upper management.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

GED -

Cuny Fatherhood Academy At Lagaurdia College
06-2022

Skills

  • Strategic planning
  • Sales record keeping
  • Employee training
  • Customer service
  • Shift scheduling
  • Regulatory compliance
  • Employee supervision
  • Money handling
  • Coaching and mentoring
  • Customer service and satisfaction
  • Adaptability and flexibility
  • Staff training and development

Languages

English
Professional

Certification

  • Five Guys Quality Control Course

Timeline

Assistant Manager

Five Guys
07.2017 - Current

GED -

Cuny Fatherhood Academy At Lagaurdia College

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Emari Ford