Emariea Kennedy
Denison,TX
Summary
Dependable phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Highly-skilled phlebotomist with 1 year of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
3
3
years of professional experience
Work History
Phlebotomist
CSL Plasma
10.2022 - 08.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Cashier
Walmart
05.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Melissa High School
01.2020
Skills
- Communication, problem-solving skills, customer service, and writing I can be on my feet for an extended period of time I have been training at CSL to be a better phlebotomist and to worker
- Venipuncture
- Patient Care
- Specimen handling
- Butterfly needle technique
- Decision-Making
- Problem-Solving
- Process Monitoring
- Customer Assistance
- Customer Service
- Patience and Empathy
- Work Ethic and Integrity
Awards
- 2014-01-01, 2015-01-01, Academic Honors, 7th grade
- 2016-01-01, 2018-01-01, A-B honor roll, Freshman, Sophomore
References
- Sheree Davis, personal ref. (907) 330-9431
- Javier Fischer, personal ref. (682)-330-0166
- Larissa Wilson, professional ref, (469)-328-7981
- Delma A, Professional, (915)-867-5974
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phlebotomist
CSL Plasma
10.2022 - 08.2024
Cashier
Walmart
05.2021 - 01.2023
Melissa High School
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