E'marni Lewis
Broadalbin,NY
Summary
Results-driven professional skilled in managing high-stakes situations, leveraging problem-solving abilities and advanced Microsoft Office expertise to significantly enhance customer satisfaction at TopView Sightseeing. Experienced in rapid COVID-19 testing protocols at Medix, demonstrating exceptional organizational and communication skills. Thrives in fast-paced environments while maintaining efficiency and accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Guest Services
TopView Sightseeing
New York, NY
05.2022 - Current
- Managed high volumes of customer inquiries and complaints in a fast-paced environment.
- Provided excellent service, resolving issues efficiently while assisting with reservations and cancellations.
- Maintained accurate records of guest interactions for reference and follow-up.
- Applied effective problem-solving and multitasking capabilities to go beyond guest expectations.
Temperature Checker / COVID Tester
Medix Staffing Solutions Inc.
New York, NY
07.2020 - 05.2021
- Conducted temperature screenings and administered COVID-19 rapid tests in high-traffic healthcare settings.
- Maintained accurate records of screenings and test results while ensuring infection control measures were followed.
- Trained new staff on testing protocols and provided clear guidance to individuals undergoing tests.
Front Office Receptionist
Therapeutic Inspirations
New York, NY
02.2018 - 03.2020
- Managed phone calls, emails, and appointments in a busy office environment.
- Welcomed guests with professionalism and maintained a clean, organized front desk area.
- Handled administrative tasks such as data entry, filing, and processing payments.
- Scheduled meetings and coordinated calendars for executives and staff.
Education
Some College (No Degree) - Criminal Justice
LaGuardia Community College
Long Island City, NYSkills
- Microsoft Office Expertise
- Effective Problem-Solving Skills
- Proficient in Fast-Paced Environments
- Typing Speed of 65 WPM
- Customer Relationship Management Skills
Certification
Medical Assistant Certificate
Manhattan Institute of Technology, New York, NY
July 2022 – May 2024
Medical Assistant Training
NYU Langone, New York, NY
Languages
English
Full Professional
Spanish
Limited
Timeline
Customer Service Representative / Guest Services
TopView Sightseeing
05.2022 - Current
Temperature Checker / COVID Tester
Medix Staffing Solutions Inc.
07.2020 - 05.2021
Front Office Receptionist
Therapeutic Inspirations
02.2018 - 03.2020
Some College (No Degree) - Criminal Justice
LaGuardia Community College
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