Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emarriaun Bennett

Jacksonville,FL

Summary

Dedicated and reliable collection agent with a proven track record of enhancing customer satisfaction and reducing debt. Skilled in implementing strategic collections tactics and delivering empathetic customer service, leading to improved productivity and customer loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service/Sales

Home Depot
08.2024 - Current
  • Actively seeking out customers to assess their needs and provide assistance.
  • Provide information to customers in order to sell an entire project.
  • Greet, qualify, recommend and close every customer in their department, and handle basics in adjacent departments.
  • Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.

Collections Agent

Radius Global Solutions
05.2023 - 07.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Receptionist/Office Clerk

Integrity Swimming Pool Plastering LLC
06.2021 - 05.2023

Receptionist/Office Clerk: Integrity Swimming Pool Plastering LLC

  • Provided courteous reception to clients, visitors, and guests.
  • Addressed all phone inquiries.
  • Scheduled job start dates, deliveries, staff meetings, and client appointments.
  • Managed inventory.
  • Performed accurate data entry tasks.
  • Organized and maintained human resources records, focusing on attendance and new employee documentation.

Education

Oakleaf High School
Orange Park, FL
05.2023

Skills

  • Data entry
  • Maintaining records
  • Data management
  • Payment arrangement
  • Account management
  • Billing procedures
  • Customer service
  • Active listening
  • Critical thinking

Timeline

Customer Service/Sales

Home Depot
08.2024 - Current

Collections Agent

Radius Global Solutions
05.2023 - 07.2024

Receptionist/Office Clerk

Integrity Swimming Pool Plastering LLC
06.2021 - 05.2023

Oakleaf High School
Emarriaun Bennett