FELICITA LAMELA
Mckinney,TX
Summary
Achieved high customer satisfaction by effectively cross-selling bank products and services. Strengthened customer loyalty through prompt issue resolution and efficient transaction processing. Enhanced team performance by applying cash handling expertise and management principles.
Overview
29
29
years of professional experience
Work History
Customer Service/Sales
Bank Of America
Kingsport, TN
02.2006 - Current
- Assessed client's financial situations to develop strategic financial planning solutions.
- Exceeded quarterly sales.
- Conduct all phases of account setup activities.
- Collaborated with the compliance department to eliminate procedural errors and margin breaks.
Fraud Claim Specialist
Comerica Bank
Plano, TX
01.2022 - 02.2026
Assisted customers with debit card fraud issues and dispute investigations. Supported online and mobile banking enrollments. Provided bill payment assistance and general customer service.
Customer Service
Credit Guard Of America
Boca Raton, FL
05.1997 - 11.2005
- Researched and customized service proposals for clients.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
Education
GED - undefined
State Of Tennessee Adult Education
Kingsport, TN01.2006
Skills
Cash handling expertise
Rapid data entry skills
Compliance, banking laws and regulations
Consumer banking specialist
Goal-oriented
Positive
Fluent in English and Spanish, all forms of communication, pronunciation, and translation
Accomplishments
- Earned [Teller award of excellence] for outstanding customer service, sales, and Cash balancing.
- Earned [personal banker awards of excellence] for outstanding customer service, and achieving 100% or more in sales.
- Promoted to Lead Teller based on superior performance.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Fraud Claim Specialist
Comerica Bank
01.2022 - 02.2026
Customer Service/Sales
Bank Of America
02.2006 - Current
Customer Service
Credit Guard Of America
05.1997 - 11.2005
GED - undefined
State Of Tennessee Adult Education