Embrisha Wilson
Tampa
Summary
A beautiful spirited team player, with 6+ years customer service experience. Passionate and committed to building strong relationships with customers and keeping them satisfied.
Skilled professional in CSR and Sales. My experience includes customer service, direct sales, negotiation and conflict resolution. understanding client needs, problem-solving abilities, building strong customer relationships, and successful in increasing customer satisfaction and driving sales growth.
Overview
7
7
years of professional experience
Work History
CSR, Sales
KG CALL CENTER
Tampa
05.2025 - 02.2026
- Assisted customers with product inquiries and service requests.
- Managed customer accounts and updated information in the database.
- Resolved customer complaints through effective communication and problem-solving.
Cashier Team Lead
RaceTrac
Tampa
03.2023 - 12.2024
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on company policies and effective cash handling procedures.
- Managed cash register operations to maintain compliance with financial controls.
Warehouse Worker
Fedex
Fort Myers
04.2021 - 05.2023
- Operated quickly to move packages within a certain time frame.
- Sorted and labeled packages for efficient shipping and delivery.
- Loaded and unloaded freight trucks following safety protocols.
Cashier
Publix Super Markets Inc
Fort Myers
11.2018 - 01.2021
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
Education
Florida Gulf Coast University
Fort Myers, FLSkills
- Customer engagement
- Customer service
- Data analysis
- Data entry
- Microsoft Excel
- Accurate typing
- Customer complaint resolution
Timeline
CSR, Sales
KG CALL CENTER
05.2025 - 02.2026
Cashier Team Lead
RaceTrac
03.2023 - 12.2024
Warehouse Worker
Fedex
04.2021 - 05.2023
Cashier
Publix Super Markets Inc
11.2018 - 01.2021
Florida Gulf Coast University