Abraham Morrow
Mannsville
Summary
Skilled professional with background in CSR and Sales. Experience includes customer service, direct sales, negotiation and conflict resolution. Strengths lie in understanding client needs, problem-solving abilities, and building strong customer relationships. Demonstrated success in increasing customer satisfaction and driving sales growth.
Overview
1
1
Certification
Work History
CSR, Sales
Mirabito Convenience Store
Mannsville
03.2025 - Current
- Developed strong customer relationships to encourage repeat business.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Replenished and arranged items to maintain appearance.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Recognized security risks to properly handle situations.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Responded promptly to all incoming sales inquiries from potential customers.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
- Processed orders accurately and efficiently according to established procedures and timelines.
Education
High School Diploma -
Ogdensburg Free Academy
Ogdensburg, NY06-2022
Skills
- Customer relationship management
- Sales maximization
- Product education
- Cash handling
- Customer engagement
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Complaint handling
- Adaptive team player
- Refunds processing
- In-store support
- Relationship building
- Credit adjustments
- Verbal and written communication
- Hospitality and accommodation
- Store maintenance
- Money handling
- Professional telephone demeanor
- Customer relations
- Reading comprehension
- Sales closing
- Quality control
- Inbound and outbound calling
- Client relations
- Service standard compliance
- De-escalation techniques
- Product and service solutions
- Customer consulting
Certification
- I graduated from North West Tech. With a criminal justice education
Affiliations
- When I am not working I am helping to maintain the property where I reside (cleaning as well as minor repairs and own care)as well as enjoy spending time with my family and my dog.
Timeline
CSR, Sales
Mirabito Convenience Store
03.2025 - Current
High School Diploma -
Ogdensburg Free Academy