Andres Hernandez
Wylie
Summary
Dynamic customer service professional with proven expertise at Fred Loya Insurance, excelling in conflict resolution and sales closing. Skilled in CRM software, I foster strong customer relationships, ensuring satisfaction and repeat business. Adept at maintaining professionalism under pressure, I effectively address concerns while adhering to company policies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR, Sales
Fred Loya Insurance
Plano
10.2022 - 04.2025
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained records of customer interactions, transactions, comments and complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
Education
High School Diploma -
Achieve Academy
Wylie, TX06-2019
Skills
- Customer service
- Conflict resolution
- Product knowledge
- CRM software
- Data entry
- Customer relationship management
- Professional demeanor
- Problem-solving aptitude
- Sales closing
- Customer data confidentiality
Languages
English
Professional
Spanish
Professional
Certification
- Limited Lines License
Affiliations
- Book reading
- Video gaming
- Gym
References
References available upon request.
Timeline
CSR, Sales
Fred Loya Insurance
10.2022 - 04.2025
High School Diploma -
Achieve Academy
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