Julien Sanon
Boynton Beach,FL
Overview
29
29
years of professional experience
Work History
CSR, Sales
Burlington
Boynton Beach, FL
01.2022 - Current
Assist.manager
Marathon Oil
Boynton Beach, Florida
06.2001 - 01.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized special events such as conferences or training sessions for employees.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assigned tasks to associates to fit skill levels and maximize team performance.
CSR, Sales
Whole Food Market
Boca Raton, FL
04.2017 - 02.2023
Manager
McDonald's Restaurant
Boynton Beach, Florida
03.1995 - 05.2001
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Skills
- Cross-Selling and Upselling
- Performance Tracking
- Consultative Sales
- Information Security
- Product Knowledge
- In-Store Support
- Order Fulfillment
- Shipping and Receiving Understanding
- Office Equipment Proficiency
- Customer Service
- Customer Consulting
- Service Upselling
- Sales Closing
- Call Center Operations
- Store Maintenance
- Staff Training
- Retail Sales Customer Service
- Complaint Handling
Timeline
CSR, Sales
Burlington
01.2022 - Current
CSR, Sales
Whole Food Market
04.2017 - 02.2023
Assist.manager
Marathon Oil
06.2001 - 01.2024
Manager
McDonald's Restaurant
03.1995 - 05.2001