Kiari Kai
Las Vegas,NV
Summary
Dynamic customer service professional with extensive experience at Commodity Moving Services, excelling in problem resolution and customer relations. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in cross-selling and upselling, with a strong background in call center operations and training new staff for improved performance.
Overview
5
5
years of professional experience
Work History
CSR, Sales
Commodity Moving Services
Honolulu, HI
01.2024 - 02.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Teacher Assistant
Chole Academy
Honolulu, HI
01.2023 - 01.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Assisted and supervised Number children through entire school day.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Allowed for ample outdoor discovery time in schedule each day.
CSR
Emergency Plumbing & Solar
Honolulu, HI
01.2020 - 06.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
CSR, Dispatch
Hawaii Restoration
Honolulu, HI
01.2021 - 01.2022
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Kapolei High School
Honolulu, HI05.2022
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Customer relations
- Sales closing
- Microsoft Excel
- Problem resolution
- Multi-line phone talent
- Order processing
- Service upselling
- Sales expertise
- Brand representation
- Call center operations
- Customer relationship management (CRM)
- Administrative support
- Scheduling
- Complaint handling
- Follow-up skills
- Product and service solutions
- Stock management
- Microsoft PowerPoint
- Professional telephone demeanor
- Staff training
- Call center experience
- Customer service
- Time management
- Adaptability and flexibility
- Appointment scheduling
- Microsoft outlook
- Payment processing
- Paperwork processing
- Project management
Timeline
CSR, Sales
Commodity Moving Services
01.2024 - 02.2025
Teacher Assistant
Chole Academy
01.2023 - 01.2024
CSR, Dispatch
Hawaii Restoration
01.2021 - 01.2022
CSR
Emergency Plumbing & Solar
01.2020 - 06.2022
High School Diploma -
Kapolei High School