BreAnna Vinson
4101 Northwest Expressway Apt 16158,OK
Summary
Detail-oriented individual with versatile experience in fast-paced environments. Known for strong time management and effective communication skills, contributing to improved service quality and customer satisfaction. Skilled professional with background in CSR and Sales. Experience includes customer service, direct sales, negotiation and conflict resolution. Strengths lie in understanding client needs, problem-solving abilities, and building strong customer relationships. Demonstrated success in increasing customer satisfaction and driving sales growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
CSR, Sales
Consumer Celluar
Oklahoma City, Oklahoma
10.2025 - 12.2025
- Assisted customers with inquiries regarding mobile plans and services.
- Processed sales transactions efficiently to enhance customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Engaged in upselling additional services to meet customer needs.
- Collaborated with team members to improve overall service quality and efficiency.
Crew Member
Wendys Restaurant
Oklahoma City, Oklahoma
03.2024 - 12.2025
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Trained new crew members on procedures and expectations to ensure consistent service quality.
- Processed cash register transactions accurately and efficiently, enhancing customer satisfaction.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food promptly, contributing to positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Transportation Router
Modivcare
Oklahoma City, Oklahoma
08.2020 - 03.2025
- Planned efficient routes, ensuring timely transportation to doctors' appointments.
- Coordinated driver schedules to optimize pickups and drop-offs for appointments.
- Monitored vehicle locations to ensure on-time arrivals at destinations.
- Assisted in resolving transportation issues by troubleshooting problems quickly.
- Researched alternative routes to minimize travel times and avoid hazardous conditions.
Carhop
Sonic
Oklahoma City, Oklahoma
04.2021 - 08.2023
- Delivered food and drinks to customers at vehicles, enhancing overall dining experience.
- Maintained cleanliness of dining areas and service equipment, ensuring a welcoming environment.
- Operated point-of-sale systems to process customer orders accurately.
- Communicated effectively with kitchen staff to ensure timely service.
- Assisted customers with menu selections and special requests, improving customer satisfaction.
- Managed cash handling and balanced registers at end of shifts.
Housekeeping Room Attendant
The Sheraton
Oklahoma City, Oklahoma
02.2019 - 03.2022
- Cleaned and sanitized guest rooms following established hotel standards.
- Replenished supplies and amenities to ensure guest satisfaction.
- Reported maintenance issues promptly to enhance guest comfort and satisfaction.
- Trained new staff on cleaning procedures and protocols to ensure consistency in service quality.
- Organized storage areas for cleaning supplies and equipment efficiently.
- Maintained a positive attitude while interacting with guests and staff.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Inspected assigned rooms after cleaning to maintain high standards of cleanliness and guest satisfaction.
- Replaced dirty linens with clean items according to established standards of quality control.
Packaging Handler
MD Supply
Oklahoma City , OK
08.2019 - 08.2020
- Operated packaging machinery to ensure timely and secure product preparation for shipping.
- Inspected products for quality assurance before packaging and distribution.
- Loaded and unloaded packages safely to ensure timely delivery processes.
- Followed safety protocols to minimize risks during packaging operations.
- Collaborated with team members to enhance cleanliness and organization of workspace, promoting efficiency.
- Supported inventory management by systematically organizing packaged goods for easy access and tracking.
- Communicated effectively with supervisors regarding workflow and equipment issues.
- Participated in training sessions to improve packaging techniques and efficiency.
Education
High School Diploma -
Trigg Co Wildcats
Cadiz, KY05-2010
Skills
- Customer service
- Sales transactions
- Upselling strategies
- Customer relationship management
- Call center operations
- Problem solving
- Effective communication
- Time management
Timeline
CSR, Sales
Consumer Celluar
10.2025 - 12.2025
Crew Member
Wendys Restaurant
03.2024 - 12.2025
Carhop
Sonic
04.2021 - 08.2023
Transportation Router
Modivcare
08.2020 - 03.2025
Packaging Handler
MD Supply
08.2019 - 08.2020
Housekeeping Room Attendant
The Sheraton
02.2019 - 03.2022
High School Diploma -
Trigg Co Wildcats