Ray Bullock
Hewitt
Summary
Driven and accomplished professional with a robust background in leadership roles, including a significant position as Production Lead at Tesla. Expert in customer engagement and sales and marketing, I excel in driving operational success and team performance. Proven track record in enhancing productivity and employee hiring.
Overview
18
18
years of professional experience
Work History
CSR, Sales
AT&T Mobility
02.2022 - Current
- Responded to customer requests for products, services, and company information.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
Production Lead
Tesla
11.2022 - 04.2024
- Former Production Lead for Cybertruck Frame division, I supervised 20 employees on the production line, with emphasis on safety
- Also interviewed and hired employees who met company standards
Retention Specialist
Spectrum
01.2020 - 11.2021
- Worked as an Account Manager for the Retention Department
- Used Sales Experience to acquire new customers and retain current customers by figuring new ways to lower their monthly bills
Customer Service Lead
Stone Systems Of Central Texas
01.2017 - 12.2019
- Employed as Customer Service Lead for a Granite Distribution Company that worked as a 3rd party for Lowe's and Home Depot
- Processed payments for Granite and Silestone installs for Home Projects, also inspected completed jobs and handled customer complaints and worked dispatch for the install crew
- Opened and Closed the retail store, hired and maintained number of employees per Company policies
- Worked with Sales associates to make sure sales goals were met along with quarterly coaching and training
Sales Manager
Lowe's
01.2007 - 07.2016
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Bellflower High School
Bellflower, CASkills
- Customer Engagement
- Microsoft Office
- Sales and Marketing
- Money Management
- Advanced Telecommunications
- Cross-selling and upselling
- Data entry proficiency
- Performance tracking
- Persuasion techniques
- Complaint resolution
- Follow-up skills
Affiliations
Secretary of Black@Tesla movement.
Timeline
Production Lead
Tesla
11.2022 - 04.2024
CSR, Sales
AT&T Mobility
02.2022 - Current
Retention Specialist
Spectrum
01.2020 - 11.2021
Customer Service Lead
Stone Systems Of Central Texas
01.2017 - 12.2019
Sales Manager
Lowe's
01.2007 - 07.2016
High School Diploma -
Bellflower High School
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