EMELDA KURAUONE
Summary
Results-driven Marketing and Events Professional with a strong background in hospitality, tourism, and brand promotion. Proven ability to plan and execute high-impact marketing campaigns, coordinate successful events, and drive customer engagement. Skilled in digital marketing, client relationship management, and content creation.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales, Marketing & Events Coordinator
Baradzanwa Cultural Village
Mazowe, Zimbabwe
12.2025 - 04.2026
- Develop marketing campaigns and manage social media
- Create promotional content and drive engagement
- Build partnerships to boost sales
- Lead planning and execution of events and corporate functions
- Handle client bookings and customer experience
- Developed promotional materials for cultural programs and activities, enhancing community engagement.
- Resolved customer complaints in a timely manner while upholding company standards.
- Coordinated team events to foster a positive work environment and strengthen team cohesion.
- Facilitated communication between different departments in order to resolve issues quickly.
- Guided employees in handling difficult or complex problems.
- Recruited, interviewed and selected employees to fill vacant roles.
Sales & Marketing Manager
Fluxlin Distributors Hardware
Kariba, Zimbabwe
11.2024 - 09.2025
- Led digital marketing campaigns to enhance online engagement and reach.
- Managed digital marketing and campaigns
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Created and distributed promotional materials to increase brand awareness.
- Created compelling content for social media platforms to enhance online presence.
- Cultivated client relationships by proactively addressing needs and ensuring timely support.
- Managed a team of sales representatives by providing guidance and training.
- Conducted market research to understand customer needs and preferences.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Managed customer relationships and addressed inquiries effectively.
- Designed and distributed promotional materials to elevate brand visibility.
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
Sales & Marketing Assistant
Sunsports Watersports
, Zimbabwe
11.2023 - 01.2024
- Assisted in executing marketing campaigns to boost customer engagement
- Assisted with various administrative tasks to ensure smooth office operations.
- Generated new leads within target market using traditional marketing, social media networking and direct networking with decision-makers.
- Conducted market research to identify trends and customer preferences in watersports.
- Conducted market research to identify potential customers and markets.
- Supported sales team by preparing product presentations and customer proposals.
- Assisted marketing campaigns and customer engagement
- Responded promptly to customer inquiries via phone and email, enhancing customer satisfaction.
- Supported administrative tasks to ensure efficient operations
Receptionist
Waterfront Resort & Luna Lodges
, Zimbabwe
09.2023 - 11.2023
- Managed front desk and bookings
- Greeted guests warmly and provided information about resort amenities.
- Assisted guests with check-in and check-out procedures efficiently.
- Managed reservation system and confirmed bookings for accommodations.
- Answered phone calls promptly, directing inquiries to relevant staff for efficient resolution.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Delivered excellent customer service
- Scheduled appointments for clients using appointment management software.
- Coordinated with housekeeping to guarantee room readiness for incoming guests, enhancing guest satisfaction.
- Maintained organized front desk and stocked supplies to ensure smooth operations.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
Public Relations Intern
Municipality of Kariba
Kariba, Zimbabwe
01.2021 - 01.2022
- Contributed to PR campaigns and events, enhancing community engagement and visibility.
- Developed communication strategies to effectively convey key messages to target audiences.
- Assisted in developing public communication strategies for community engagement.
- Assisted in PR campaigns and events
- Supported communication strategies
- Supported the organization of town hall meetings to gather public feedback.
- Drafted letters, articles, newsletters, speeches, blog posts and other materials for internal and external use.
- Assisted in developing promotional materials such as brochures, flyers, posters.
- Cultivated positive relationships with journalists, bloggers, and influencers to amplify media coverage and community outreach.
- Planned or directed development or communication of programs to maintain favorable public or stockholder perceptions.
Education
Bachelor's Degree - Media and Society Studies
Midlands State University
Gweru 02.2019 - 12.2022
Chinhoyi High School
Chinhoyi Chinhoyi High School
Chinhoyi Skills
- Event Coordination
- Digital Marketing
- Social Media Strategy
- Brand Promotion
- Content Creation
- Market research
- Brand awareness
- Customer Engagement
- Client Relationship Management
- Time management
- Communication
- Brand awareness
- Time management
Additional Information
Fluent in English and Shona, Valid Passport, Open to relocation
References
- Mr G. Mazivofa, +263 773 523 523
- Louise De Lange, +263 777 564 948
- Mr T. Ticharwa, +263 772 223 965
- Mr Mushangwe, +263 772 312 953
- Liz Makwezwa, +263 772 527 703
Languages
English
First Language
Xhosa
Beginner
A1
Timeline
Sales, Marketing & Events Coordinator
Baradzanwa Cultural Village
12.2025 - 04.2026
Sales & Marketing Manager
Fluxlin Distributors Hardware
11.2024 - 09.2025
Sales & Marketing Assistant
Sunsports Watersports
11.2023 - 01.2024
Receptionist
Waterfront Resort & Luna Lodges
09.2023 - 11.2023
Public Relations Intern
Municipality of Kariba
01.2021 - 01.2022
Bachelor's Degree - Media and Society Studies
Midlands State University
02.2019 - 12.2022
Chinhoyi High School
Chinhoyi High School