Summary
Overview
Work History
Education
Skills
Timeline
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Emele Kabumbu

Emele Kabumbu

Vancouver,WA

Summary

Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.

Overview

7
7
years of professional experience

Work History

Operation Supervisor

McGee Air Services
04.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Station Trainer/Coach

Horizon Air
04.2023 - 04.2024
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Evaluated employee progress throughout each training course, providing constructive feedback to optimize their learning experience.
  • Delivered engaging presentations on various topics, ensuring a clear understanding of essential information among all attendees.
  • Implemented hands-on training methods that improved overall customer satisfaction ratings.
  • Collaborated with management to identify skill gaps and develop targeted training sessions.

Team Captain

Horizon Air
03.2018 - 04.2022
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
  • Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
  • Enhanced team performance by implementing effective communication and collaboration strategies.

Education

Associate of Arts - Hospitality And Tourism Business Management

Edmonds Community College
Lynnwood, WA
01-2021

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Safety oversight
  • Team Training
  • Employee Development
  • Customer Relations
  • Logistics Oversight
  • Customer relationship development

Timeline

Operation Supervisor

McGee Air Services
04.2024 - Current

Station Trainer/Coach

Horizon Air
04.2023 - 04.2024

Team Captain

Horizon Air
03.2018 - 04.2022

Associate of Arts - Hospitality And Tourism Business Management

Edmonds Community College

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Emele Kabumbu