Emeli Castillo Correa
Naples,FL
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged decision-making and cash handling skills at Toyota Motor to improve service quality. With a track record of training employees and leading by example at RaceTrac, I excel in dynamic environments, driving business growth and fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Shift Manager
RaceTrac
11.2022 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities. (Figure 8)
Business Development Center Representative
Toyota Motor
02.2023 - 06.2023
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service over the phone.
Assistant Manager
Dolphin Auto Spa
08.2021 - 02.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Associate
Brickyard Car Wash
01.2021 - 08.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Concierge
Bradford Square Living
08.2020 - 12.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
High School Diploma -
U.S International Christian Academy
Miami, FL08-2009
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Teamwork
- Multitasking
Languages
Spanish
Full Professional
Timeline
Business Development Center Representative
Toyota Motor
02.2023 - 06.2023
Shift Manager
RaceTrac
11.2022 - Current
Assistant Manager
Dolphin Auto Spa
08.2021 - 02.2023
Sales Associate
Brickyard Car Wash
01.2021 - 08.2021
Concierge
Bradford Square Living
08.2020 - 12.2020
High School Diploma -
U.S International Christian Academy
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